Jack Arnold
Perth City,WA
Summary
- White card, Driving License and RSA tickets
- Available Mon-Sun any time
- Healthy, flexible, and extremely reliable.
- Strong communication skills and a Team Player
- Work well under pressure and with own initiative without supervision
- Computer literate and able to understand and utilize internet sites, software and Hardware.
- High performing.
Overview
13
13
years of professional experience
Work History
Construction Worker
Workpac
Gold Coast, QLD
09.2023 - 02.2024
- Understood and followed verbal and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Inspected construction sites to ensure safety regulations are met.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Lifted heavy objects into place with cranes or hoists.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
Pick Packer
Young Guns Container crew
Brisbane, QLD
06.2023 - 09.2023
- As a member of the Young Guns Container Crew, my role involved efficiently handling and managing the loading and unloading of containers at various locations
- My primary responsibilities include: 1
- Safely and securely loading and unloading containers from trucks and ships
- 2
- Organising containers within the designated storage area for easy access
- 3
- Ensuring accurate inventory counts and tracking of containers
- 4
- Collaborating with team members to streamline operations and meet deadlines
- 5
- Adhering to all safety protocols and guidelines to prevent accidents and injuries
- 6
- Maintaining a clean and organized work environment
- As a vital part of the container crew, your efforts contribute to the smooth and effective logistics operations, ensuring timely deliveries and customer satisfaction.
Social Media Marketing
Apple
London
06.2022 - 06.2023
- In my role at Apple, I worked closely with the Marketing team to develop and execute innovative social media campaigns that effectively engaged and increased the brand's online community
- With a strong understanding of Apple's brand identity and target audience, I created compelling content tailored to various social media platforms, resulting in improved brand awareness and customer engagement
- One of my notable achievements was the successful launch of Apple's new product line, where I led the social media marketing efforts to generate buzz and drive anticipation among our followers
- Through strategic planning, creative content creation, and effective community management, we achieved remarkable results, garnering over 1 million impressions and a substantial increase in social media followers within just one week
- Furthermore, I leveraged my skills in data analysis to monitor and optimize campaign performance, continually adapting our strategies to maximize audience reach and engagement
- By utilizing social media insights, customer feedback, and market trends, I successfully increased user interaction and drove website traffic, resulting in a notable rise in leads and conversions
- My experience working for a renowned global brand like Apple has allowed me to develop a deep understanding of the importance of maintaining brand integrity and consistently delivering high-quality content
- I possess strong communication skills, both written and verbal, and have a keen eye for detail, ensuring adherence to brand guidelines and delivering consistent messaging across various social media channels.
Fraud Analyst
American Express
Brighton
04.2018 - 05.2022
- Experienced fraud analyst with over 5 years of experience working for American Express
- Skilled in identifying and analyzing fraudulent activities, investigating cases, and working with important clients
- Looking to bring my expertise and skills to a new challenge in Australia
- Professional Experience: Fraud Analyst, American Express
- Conducted in-depth investigations into fraudulent activities on accounts of Amex customers
- Collaborated with internal departments and external clients to resolve complex fraud cases
- Analyzed data, prepared reports, and presented findings to senior management
- Trained and coached new team members on fraud prevention techniques and best practices
- Maintained a high level of accuracy and productivity while managing multiple tasks
- Customer Service Representative
- Assisted customers with account inquiries, disputes, and transactions
- Maintained a high level of customer satisfaction through excellent communication skills
- Processed account applications, credit limit increases, and balance transfers
- Managed and resolved customer complaints in a timely and professional manner
- Excellent communication and interpersonal skills - Proven ability to work independently and in a team environment
- Knowledge of fraud prevention techniques and regulatory requirements
- Proficiency in Microsoft Office and database management.
Warehouse Associate
Marks & Spencer
Brighton
04.2014 - 07.2018
- Results-oriented Warehouse Associate with over 4 years of experience in all areas
- Proficient in heavy equipment operation, schedule and inventory maintenance, and loss/theft prevention
- Required to maintain performance levels by working quickly, correctly, and efficiently to complete all tasks to the best of my ability
- Tasks Included: Shipping and Receiving, Package Control, Stock/Inventory management, Heavy equipment operation, Minor equipment repairs, Qualified fire health and safety officer (FHSO), Reliable and motivated, High performing.
Bar Supervisor
American Express Stadium (Sodexo)
Brighton
07.2011 - 03.2018
- I was previously employed at the American Express Stadium for 7 years which was a fantastic learning experience for me
- It has molded me into the person I am today
- Not only did this develop my skillset, it drastically increased the way I approach tasks as an individual
- I was taught that it was of utmost importance to provide direct quality care to various clients, which involved interacting with all ages, and ethnic backgrounds, ensuring quality care and service were implemented at all times
- Below is a short list of my responsibilities: demonstrated exceptional customer service skills by attending to the needs and preferences of patrons in a timely and friendly manner
- Collaborated with team members to ensure smooth and efficient operations during high-volume events
- Maintained a clean and organized work environment, following strict health and safety guidelines
- Consistently received positive feedback from customers for providing outstanding service
- Successfully managed a team of bartenders and ensured efficient operations during busy events
- Developed and implemented training programs to enhance the skills of the bar staff, resulting in improved customer satisfaction
- Responsible for inventory management, including ordering supplies and monitoring stock levels
- Collaborated with VIP clients to create personalized experiences and fulfill their specific requests
- Welcoming the match day and special event clientele to the Amex Stadium and ensuring their time at the stadium is an enjoyable experience
- Close land clear communication with the kitchen and bar to ensure first-class customer service is provided at all times
- Being adaptable by assisting in other areas of the stadium at a moment's notice
- Providing working breakfasts and lunches to Executives from other UK companies utilizing the conference facilities at the American Express Stadium
- Weddings at the new stadium, both in evenings and weekends.
Education
Certificate of Higher Education in Economics -
University of Sussex
06.2017
College A level in COMPUTER SCIENCE DIPLOMA -
City College
01.2013
Skills
- System Support
- Networing technology
- Software and Web design
- Warehouse Associate (6 years)
- Order Puller (6 years)
- Unloading (6 years)
- Shipping (6 years)
- Customer service (10 years)
- Customer support (6 years)
- Logistics (10 years)
- Computer literacy (10 years)
- Accounts receivable
- Microsoft Office
- Marketing
- Social media management
- Digital marketing
Websites
Personal Information
Willing To Relocate: Anywhere
Languages
English - Fluent
Timeline
Construction Worker
Workpac
09.2023 - 02.2024
Pick Packer
Young Guns Container crew
06.2023 - 09.2023
Social Media Marketing
Apple
06.2022 - 06.2023
Fraud Analyst
American Express
04.2018 - 05.2022
Warehouse Associate
Marks & Spencer
04.2014 - 07.2018
Bar Supervisor
American Express Stadium (Sodexo)
07.2011 - 03.2018
Certificate of Higher Education in Economics -
University of Sussex
College A level in COMPUTER SCIENCE DIPLOMA -
City College
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