Jack Boland
Toowoomba,QLD
Summary
With a proven track record in enhancing customer satisfaction and efficiency at West Star Motors, I leverage my strong multitasking and organization skills alongside in-depth vehicle assessment knowledge. Through meticulous attention to detail and superior customer service, I have achieved significant service improvements, consistently exceeding performance targets. Skilled in both individual and collaborative work environments, I prioritize client trust and safety above all else. As a law enforcement professional with a robust background in public safety and legal compliance, I have demonstrated the ability to maintain order and handle emergencies while fostering team collaboration and adapting to changing needs. My strong problem-solving and communication skills make me an ideal candidate for law enforcement roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
West Star Motors
10.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Mechanic Technician
West Star Motors
05.2018 - Current
- Prevented costly accidents through diligent adherence to safety protocols while working with potentially hazardous materials or tools.
- Stayed current with industry advancements through regular participation in training programs and workshops, applying new techniques to improve job performance.
- Built strong relationships with clients through clear communication regarding repair needs, costs, and timelines, fostering trust between them and the service center.
- Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
Landscaper
KMR Landscaping
12.2017 - 03.2018
Landscaper
KMR Landscaping
02.2015 - 01.2016
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Education
Cert 3 in Light Vehicle Mechanical Technology
Oceania College of Technology
Toowoomba, QLD06-2022
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Listening Skills
- Attention to Detail
- Handling Customer Complaints
- Product Training
- Policies and Procedures Adherence
- Product and service knowledge
Certification
- Cert III In Light Vehicle Technician
Timeline
Service Advisor
West Star Motors
10.2022 - Current
Mechanic Technician
West Star Motors
05.2018 - Current
Landscaper
KMR Landscaping
12.2017 - 03.2018
Landscaper
KMR Landscaping
02.2015 - 01.2016
- Cert III In Light Vehicle Technician
Cert 3 in Light Vehicle Mechanical Technology
Oceania College of Technology
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