JACK BOLTON
Herston QLD,QLD
Summary
Experienced Laboratory Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends organizational and technical acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Laboratory Assistant
QML
10.2021 - Current
- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained samples for testing following standard protocols.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Implemented lab procedures to prevent errors and protect staff.
- Train new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversee items in inventory and reordered before supplies diminished.
- Prepared blood smears
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Collaborated with internal departments to establish cohesive laboratory operations.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Recorded and maintained accurate data to facilitate tracking of results.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Consulted with outside professionals and specialists about tests and testing results.
Customer Service Operator
National Australia Bank
09.2013 - 02.2014
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Croupier
Crown Limited
12.2006 - 09.2012
- Maintained personable and professional manner when dealing with upset patrons.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and fast-paced environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Education
Bachelor of Science - Biomedical Sciences
Victoria University
Melbourne, VIC12.2017
Skills
- Excellent written and verbal communication
- Understand and empathize with customer concerns
- Intermediate-Advanced Microsoft Office computer skills
- Multitasking and prioritizing workloads
- Data Recording Accuracy
- Digital Filing
- Purchase Orders
- Updating Client Data
- Sensitive Document Disposal
- Patient Records Documentation
- Medical Interpretation
- Technical Writing
References
- Nathen Pore (General Manager), Emerald Peacock, 0415 926 905
- Elliot Lay (Bar Manager), Emerald Peacock, 0401 789 579
- John Price (Professor, Hons & PhD primary supervisor), Victoria University, 0434 335 427, John.price@vu.edu.au
- References from current employer available on request
Timeline
Laboratory Assistant
QML
10.2021 - Current
Customer Service Operator
National Australia Bank
09.2013 - 02.2014
Croupier
Crown Limited
12.2006 - 09.2012
Bachelor of Science - Biomedical Sciences
Victoria University
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