Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Jack Brindle

Longford,TAS

Summary

Responsible and dedicated team member with proven multitasking and organisational skills. Proficient in working with others and effective communication. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

Target Australia
03.2018 - Current
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Maintained up-to-date knowledge of product and service changes.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Answered customer questions about product availability and shipment times.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Delivered prompt service to prioritize customer needs.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Master of Teaching - Secondary Education

University of Tasmania
Launceston, TAS
12.2024

Bachelor of Science - Environmental Science

University of Tasmania
Launceston, TAS
12.2020

Skills

  • Product and service knowledge
  • Customer Focus
  • Employee Coaching
  • Refund Processing
  • Sales expertise
  • Transaction Processing
  • Work Prioritization
  • Order Processing
  • Customer Consultation
  • Calm Under Pressure
  • Training development aptitude
  • Computer Skills
  • Relationship Building
  • De-Escalation Techniques
  • Customer Service
  • Cash Handling
  • Customer Data Confidentiality
  • Teamwork and Collaboration

Accomplishments

    2021 Regional Winner of the Target Australia Recognition Award; for excellence in customer service.

Hobbies

Hiking, Running, Swimming, Fossicking, Camping, Dancing, Writing, Drawing, Baking, Reading

Timeline

Customer Service Assistant

Target Australia
03.2018 - Current

Master of Teaching - Secondary Education

University of Tasmania

Bachelor of Science - Environmental Science

University of Tasmania

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Jack Brindle