Summary
Overview
Work History
Education
Skills
Timeline
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Jack Burdack

Winston Hills ,Canada

Summary

Detail-oriented professional with a proven track record of effectively managing tasks independently and resolving common issues without supervision. Strong background in customer service and marketing aswell as team leading with a knack for adapting to new procedures swiftly. Reliable and organized team player ready to contribute valuable skills to any organization.

Overview

9
9
years of professional experience

Work History

Ramp Agent

Dnata Airport Operations
Sydney, NSW
09.2023 - 07.2025

Throughout my time at Sydney airport I was able to up skill myself and train on many different roles possible. A few of the roles that I was trained and signed off on list from -

- Machine operator, loading and unloading all types of aircraft’s from passenger planes to cargo planes. Having to follow a specific LIR sheet to follow exact loading instructions to follow correct weight and positioning.

- Headset operator, my main role being a headset operator was to be the first and last point of contact with the pilots upon landing and departure. Upon arrival I had to connect with the pilots to confirm the aircraft is safe for other staff members to approach and open up the aircraft to be unloaded. Upon departure I then was on the headset with the pilots for the duration of the plane being pushed out from the designated bay out to the tarmac, informing the pilots when they are clear to start plane engines when in a safe area away from anything near by and when the plane is safe to depart.

Leading Hand, as a leading hand I was in charge of a crew that could vary from 4 people to 12 people, with each member having a designated role they had to perform on the flight arrival or departure of unloading or loading and my main purpose in that role was to supervise all members, cross check and confirm all cargo / units getting loading into the plane to make sure everything is loaded in the correct position, all weights match the LIR sheet so there is no weight discrepancy and communicating with the staff members up in the aero bridge, the engineers and re-fuelers

  • Coordinated cargo loading and unloading processes to ensure timely aircraft departures.
  • Operated ground support equipment efficiently to streamline ramp operations.
  • Conducted safety checks on equipment and vehicles to maintain compliance with regulations.
  • Collaborated with team members to enhance workflow and resolve operational challenges.

MARKETING MANGER AND SALES REPRESENTATIVE

Queen Street Customs
Sydney, NSW, Australia
07.2017 - 04.2019
  • While i was working for Queen street customs back in Sydney, Australia i began my journey and passion for high end vehicles. Our company was well known for automotive customization along with smash repairs. Alongside of repairing and building cars we had a fleet of exotic cars from Rolls Royces all the way through to Lamborghini's. My role at the company was to run their social media and marketing side of the business to draw in new audiences and potential customers. I thoroughly enjoyed working in the marketing industry as it gave me the chances to meet new clients, attend new events and show the community some of the amazing work that we could do at our shop.

AU PAIR

Dickson Family
North Vancouver, BC, Canada
08.2019 - Current
  • I moved over to Canada in august 2019 to work with a family as an Au pair to assist looking after their 3 boys. I spent my time dropping the kids off to school, picking up in the afternoons and getting them to all of their sports they have throughout the week. After working at a summer camp in USA for the past 3 summer (2017,2018,2019) it gave me the potential to pursue this job and start a new chapter in my life over in Canada where i now happily call home.

CAMP COUNSELOR

Kenmont Kenwood Camp
Kent, CT, United States Of America
05.2017 - 08.2019
  • At a young age i had a love travelling the world and when i was old enough to do so by myself i decided that i could find a way to travel the world while working at the same time. I moved over to USA for 4 months of the year working at a summer camp teaching waterski and wakeboarding to kids from ages 7 - 15. Throughout the day i would spent my time down at the lake teaching the watersport and throughout the night i was a bunk councillor of 11 kids for the period of 4 weeks until the first group of kids went home and the second group of kids arrived.

SALES REPRESENTATIVE

JB HI FI
Sydney, NSW, Australia
12.2016 - 11.2017
  • JB HI FI is one of Australias leading Technology sale companies, Similar to Best Buy, I started my career there as a Christmas casual working in the backroom filling orders and making sure all customer orders leave perfect and on time. After the christmas period i was hired full time to work in the sales region and loved every second. I enjoyed working in sales the most because it gave me the chance to be at the front of the store when customers arrived and welcoming them to make them feel welcome and provide them with all the assistance they needed with their purchases.

Education

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Gilroy Catholic College
Sydney, NSW
05.2016

Skills

  • While working in the sales industry i was able to build the skill of connection with customer and potential clients to make them feel welcome in the environment and provide all the assistance needed
  • Customer service has been a big role in majority of my previous jobs and i am able to say that i have a skill to connect with people in a way that is friendly and beneficial for the company
  • I am very reliable and fast thinking, i will always do my best to bring new ideas to the company for improvement and extra customer traffic
  • Marketing and store promotions played a big role in my career if it was anything from taking our cars out to get photoshoots for our company website, or promotion new deals and products on our website to spread over social media

Timeline

Ramp Agent

Dnata Airport Operations
09.2023 - 07.2025

AU PAIR

Dickson Family
08.2019 - Current

MARKETING MANGER AND SALES REPRESENTATIVE

Queen Street Customs
07.2017 - 04.2019

CAMP COUNSELOR

Kenmont Kenwood Camp
05.2017 - 08.2019

SALES REPRESENTATIVE

JB HI FI
12.2016 - 11.2017

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Gilroy Catholic College
Jack Burdack