Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Jack Burgess

Greenvale,NSW

Summary

Dynamic Operations Manager with a proven track record at Linfox, excelling in operational efficiency and effective team leadership. Spearheaded process improvements that enhanced productivity and customer engagement, while fostering a positive work environment. Skilled in analytical problem-solving, I consistently delivered projects on time and within budget, driving significant performance outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Linfox
09.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Operations Manager

People Connect Services
06.2023 - 09.2024
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Increased profit by streamlining operations.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Storeman

Collins Transport Group
01.2023 - 06.2023
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
  • Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Performed routine maintenance checks on warehouse equipment to minimize downtime due to malfunctions or safety concerns.

Warehouse Manager

Real Pet Food
06.2022 - 12.2022
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.

Team Manager

Toll Logistics
06.2011 - 07.2021
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.

Education

High School Diploma -

Lurnea High School
Lurnea 2170
12-1999

Skills

  • Analytical problem-solving
  • Effective team leadership
  • Operational efficiency
  • Customer engagement

Accomplishments

  • Reduced lost workdays and recordable incidents to [Number] by implementing a safety awareness program.
  • Promoted to Operations after 10 years with the company.
  • Increased company savings by 40% through corporate consensus-building and cross-functional geographical team coordination and development.
  • Reduced operational expenses by 30% by streamlining branch operations.


  • Earned the “[Award Name]” Award in [Year] for [Accomplishment].
  • Reduced [Adverse effect] by [Number]% through [Action taken].
  • Increased company market share by [Number]% in just [Number] months.

Certification

  • Licensed Forklift Licence -
  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Interests

  • Adventure Travel
  • High-Intensity Interval Training
  • Team Sports

Timeline

Operations Manager

Linfox
09.2024 - Current

Operations Manager

People Connect Services
06.2023 - 09.2024

Storeman

Collins Transport Group
01.2023 - 06.2023

Warehouse Manager

Real Pet Food
06.2022 - 12.2022

Team Manager

Toll Logistics
06.2011 - 07.2021

High School Diploma -

Lurnea High School

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Jack Burgess