Jack Clair
BUNDABERG CENTRAL (QLD)
Summary
High-energy employee offering over 4 years of customer service related experiences. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Also a longingly experienced food service employee with a strong track record in kitchen roles. Proven ability to maintain cleanliness and efficiency in busy settings while contributing to team success. Reliable and adaptable with focus on achieving excellent results and supporting team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier /Crew Kitchen Staff Member
HB's Hearty Bites
11.2023 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
Apprentice Chef
Spotted Dog Hotel
09.2022 - 11.2023
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Continuously expanded culinary knowledge by attending industry events and workshops, staying informed of the latest trends in food preparation and presentation.
- Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
Bartender /Senior Waiter
H20 Restaurant & Bar
03.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Construction Laborer
SS Builders
09.2022 - 04.2023
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Customer Service / Labourer
Bundy Hot Gas
04.2020 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Customer Service /Assistant Kitchen Manager
Bargara Asian Cuisine
02.2021 - 08.2021
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Education
High School Diploma -
Shalom College
Bundaberg, QLD11-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Store merchandise stocking
- Retail operations
- POS systems
- Microsoft office
- Team leadership
- Relationship building
Certification
- QLD Driver's License
- RSA & RSG
- Blue Card
- Cert 2 Hospitality Management
- Tafe Unit Credits (Will Provide If Needed)
Languages
Japanese
Limited Working
Timeline
Customer Service Cashier /Crew Kitchen Staff Member
HB's Hearty Bites
11.2023 - 01.2025
Apprentice Chef
Spotted Dog Hotel
09.2022 - 11.2023
Construction Laborer
SS Builders
09.2022 - 04.2023
Bartender /Senior Waiter
H20 Restaurant & Bar
03.2022 - 05.2023
Customer Service /Assistant Kitchen Manager
Bargara Asian Cuisine
02.2021 - 08.2021
Customer Service / Labourer
Bundy Hot Gas
04.2020 - 08.2022
High School Diploma -
Shalom College
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