Jack Cocking
Maryborough,VIC
Summary
At Coles Supermarket, I spearheaded customer service improvements, leveraging my problem-solving abilities and CRM software expertise to enhance satisfaction rates. My assertive approach and dedication to professional development significantly uplifted team performance, establishing me as a key mentor and contributor to our customer service excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Worker
Coles Supermarket
01.2015 - Current
- Contributed to the development of departmental guidelines for handling difficult situations with dissatisfied customers effectively.
- Analyzed customer feedback to identify areas of improvement, implementing changes that led to increased satisfaction rates.
- Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
- Elevated overall team performance through active participation in ongoing coaching sessions and skill-building workshops.
- Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
- Supported new team members in training initiatives by sharing knowledge, best practices, and providing guidance as a mentor.
- Assisted customers in navigating company website, online resources, and self-service options for streamlined support experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts -
JMC Acadamy
North Melbourne, VIC11.2021
High School Diploma -
Maryborough Education Centre
Maryborough, VIC11.2020
Skills
- Assertiveness
- CRM Software
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Data Entry
- Product Knowledge
- Payment Processing
- Order Fulfillment
- Order Processing
- Stock management
- Retail store support
im passionate about fitness and keep a regular fitness routine being gym and walking ,
I regularly attend my gym and enjoy keeping myself fit and healthy
Timeline
Customer Service Worker
Coles Supermarket
01.2015 - Current
Bachelor of Arts -
JMC Acadamy
High School Diploma -
Maryborough Education Centre
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