Jack Cockington
Wollongong
Summary
Hospitality professional with the ability to train and motivate staff to meet performance targets and satisfy customer expectation. A detailed worker with an eagerness to contribute to high repeat business. Demonstrated skills in event supervision and inventory management.
Overview
5
5
years of professional experience
Work History
Bartender & Events Supervisor
Headlands Hotel Austinmer
02.2024 - Current
- Maintained knowledge of wine lists, cocktail recipes, and dietary specific elements to provide educated recommendations for customers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Ensured high customer satisfaction by providing excellent service, crafting high-quality cocktails, and engaging in friendly conversation.
- Supervised and trained staff, sharing expertise in service, bartending techniques and customer service practices.
Events Supervisor
City Beach Function Centre
05.2020 - 01.2024
- Staff supervision and training - Delegated tasks and provided training to staff, managed on-the-day operations and ensured all staff adhered to the event timeline.
- Client and Vendor Communication - Acted as the primary point of contact for guests, event organisers and vendors (florists, DJ's, etc) at the event, handling all requests, RSA responsibilities, and more to ensure customer satisfaction.
Creative
Self Employed
01.2022 - Current
- Photography - Promotional sports photographer for Illawarra Water Polo, and Southern Highlands Water Polo. Additionally, utilised photography in promotional social media content for personal projects and local bands.
- Graphic Design - Created social media and event graphics for sporting promotion, band cover art, personal brands, and university projects of the elective subject.
Competitions Coordinator
Southern Highlands Water Polo
09.2021 - 03.2022
- Created three competitions junior and senior age groups, managing teams, game times and rostering referees and timekeeping duties.
- Learned and utilised the clubs website system, social media, and emailing list to produce promotional copy and graphic design content that informed members and newcomers on important information.
- Worked on and pitched the seasonal structure, with consideration to Covid-19 restrictions, toward club representatives and successfully ran a competition that held 200 participating members.
Education
Bachelor Of Creative Arts - Creative Writing
University of Wollongong
Wollongong, NSW10.2022
Skills
- Operations oversight
- Customer service
- Strong multitasking
- Engaging personality
- Cleanliness and hygiene
- Professional appearance
Timeline
Bartender & Events Supervisor
Headlands Hotel Austinmer
02.2024 - Current
Creative
Self Employed
01.2022 - Current
Competitions Coordinator
Southern Highlands Water Polo
09.2021 - 03.2022
Events Supervisor
City Beach Function Centre
05.2020 - 01.2024
Bachelor Of Creative Arts - Creative Writing
University of Wollongong
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