Jack Cook
North Maida Vale,London
Summary
Passionate Country Manager with over 8 years of experience in enhancing operational efficiencies and revenue growth within SaaS/Marketplace industries, particularly in the food tech sector. Proven expertise in strategic account management, data analysis, and process optimization. Skilled at implementing revenue-generating strategies and leading cross-functional teams to drive business growth.
Overview
9
9
years of professional experience
Work History
Country Manager (Level: Director)
Ritual.co
01.2022 - Current
- Ran Ritual's Australian business accountable for sales revenue targets, P&L, Key Account Growth and Retention.
- Developed and executed growth plans with some of Australia's largest hospitality brands including Toby's Estate, Pacific Hunter Group, FISHBOWL and Soul Origin.
- Utilised data analytics to drive sales strategies and operational improvements.
- Negotiated paid marketing campaigns and white label ordering solutions with key Property Manager partners (CBRE, Brookfield, Lendlease, JLL) to significantly grow merchant partner GMV.
- Consistently hit sales target, achieving 131% for 2023.
Head of Australia (Level: Senior Manager)
Ritual.co
05.2021 - 12.2021
- Executed multiple growth campaigns consistently hitting user activation and resurrection targets.
- Negotiated product-line pricing for key accounts maintaining our commission while gaining commitments around marketing activities.
- Managed our Account Management, Sales and Operations functions in Australia through a restructure, maintaining employee engagement above industry and company benchmark.
Senior Manager, Partner Success & Operations
Ritual.co
12.2020 - 05.2021
- Managed the local Partner Success & Operations teams.
- Directly closed over $190k ARR by cross-selling our newly launched SaaS product, Ritual ONE.
- Designed and managed product repricing and retention plan for 1,500+ merchants.
Manager, Partner Success & Operations
Ritual.co
07.2020 - 12.2020
- Consistently hit our team target upselling our opt-in marketing program to restaurant partners.
- Founding member of the Ritual Culture Club, designing cross-functional team events and activities.
- Hired, trained and lead a team of five Customer Success Managers and Operations Coordinators across Sydney & Melbourne.
Operations Manager
Ritual.co
01.2020 - 07.2020
- Lead a team of four in designing our remote support function and logic, built out Salesforce reporting to track and improve our SLA achievement and NPS.
Customer Success Manager (Internal: City Manager)
Ritual.co
10.2018 - 01.2020
- 1 of 2 City Managers to launch Ritual into Australia growing our marketplace to 1k+ restaurants and Office Properties with 150k+ office tenants in 15 months.
- Top performing City Manager out of 40+ globally, achieving 141% to target upselling our opt-in marketing program to restaurant partners.
- Developed our marketing program pitch and playbook.
Account Executive (Internal: Sales Manager, NSW)
Sidekicker
07.2018 - 10.2018
- Doubled Sidekicker's book of business in NSW, bringing on multiple stadium operators including Sydney Cricket Ground and Accor Stadium
- Closed $1.4m ARR outpacing a target of $500k for H2 across multiple industries.
Sales Development Representative
Sidekicker
01.2018 - 07.2018
- Top performing Sales Rep across a team of 7.
- Promoted to Sales Manager within 6 months.
Onboarding Operations Team Lead | UberEATS
Uber / UberEATS
05.2016 - 11.2016
- Launched UberEATS in Sydney in a hybrid team 5 responsible for restaurants sales, onboarding, growth and retention.
Team Lead/Uber Expert | Uber
04.2015 - 05.2016
- Signed up and managed thousands of driver-partner accounts dealing with difficult conversations including driver-partner suspension.
Education
Bachelor of International and Global Studies -
University of Sydney
Sydney, NSW06.2016
Padi Master Diver -
Utila Dive Centre Honduras
Utila, Honduras12.2012
High School Graduation Certificate -
Knox Grammar School
Sydney, NSW12.2011
Skills
- Industry Experience: HR Tech, Food Ordering Apps (Ritualco, UberEATS), Marketplace, SaaS, Property Tech
- Contract Negotiation
- Renewal Management
- Revenue Growth
- Mid-Market/Enterprise Account Growth & Management
- Data Analytics: SQL, Salesforce Reporting, Looker, Spreadsheet formulas/macros
Citizenship
Dual UK/Australian Citizen
Affiliations
Volunteer @ Project AWARE Foundation: monitoring the effects of climate change on coral bleaching along the Mesoamerican reef.
Mentor @ Remarkable tech: mentoring founders of disability startups within an accelerator.
References
Available Upon Request
Timeline
Country Manager (Level: Director)
Ritual.co
01.2022 - Current
Head of Australia (Level: Senior Manager)
Ritual.co
05.2021 - 12.2021
Senior Manager, Partner Success & Operations
Ritual.co
12.2020 - 05.2021
Manager, Partner Success & Operations
Ritual.co
07.2020 - 12.2020
Operations Manager
Ritual.co
01.2020 - 07.2020
Customer Success Manager (Internal: City Manager)
Ritual.co
10.2018 - 01.2020
Account Executive (Internal: Sales Manager, NSW)
Sidekicker
07.2018 - 10.2018
Sales Development Representative
Sidekicker
01.2018 - 07.2018
Onboarding Operations Team Lead | UberEATS
Uber / UberEATS
05.2016 - 11.2016
Team Lead/Uber Expert | Uber
04.2015 - 05.2016
Bachelor of International and Global Studies -
University of Sydney
Padi Master Diver -
Utila Dive Centre Honduras
High School Graduation Certificate -
Knox Grammar School
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