Jack Courtney
Edithvale
Summary
Dynamic and hands-on Operations Manager with a proven track record in organizing and overseeing all aspects of construction business operations. Adept at seamlessly managing both administrative tasks and on-site activities with a strong emphasis on forward-thinking and problem-solving. A highly collaborative individual with a strong aptitude for working effectively in group settings, who thrives in a team environment and is skilled at fostering a positive working relationship with colleagues and clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Vertcon Shotcrete & Steel fixing
01.2017 - Current
- Shotcrete knozzlemen, shotcrete finisher, Concrete pumping, Steel fixing, Shotcrete labour
- Developed and implemented operational procedures to ensure quality standards are met
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Implemented successful business strategies to increase revenue and target new markets
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Hired and onboarded team members to meet immediate and expected demand
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
- Monitored and improved efficiency of processes, team performance, and customer service
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling, training and inventory control
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Addressed customer concerns with suitable solutions
- Guided employees on understanding and meeting changing customer needs and expectations
- Oversaw financial management, budget management, accounting and payroll activities
- Improved morale and management communication by creating employee recognition and rewards practices
- Supported accident investigations and prepared related paperwork
- Displayed strong telephone etiquette, effectively handling difficult calls.
Volunteer
The Cranbourne Food Truck
01.2016 - Current
- Creating a community for encouraged interactions, share stories and provide a safe place and mutual support among those in need.
- Engage other Volunteers and clients in a warm inclusive environment that goes beyond just serving food and groceries.
- Truck driver and crew leader for the food truck service
- Feeding people in need with hot food, groceries, tea and coffee
- Provided emotional and practical support to vulnerable children and adults
- Check vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
Landscaping Leading Hand
Evergreen Landscape Services
01.2011 - 12.2016
- Fully qualified in Landscape Construction and Landscape Horticulture.
- Supervised staff to ensure efficient performance of tasks, providing guidance and support when needed.
- Organised resources to meet production targets and ensured quality standards were met.
- Oversaw daily operations to ensure smooth workflow processes.
- Adhered to company policies, industry regulations and safety guidelines.
- Collaborated with team members in order to resolve operational issues quickly and efficiently.
- Carried out training sessions for new staff members on operating machinery safely.
Boxing Mentor
Hiit Hard Boxing & Conditioning
01.2022 - Current
- Jack is dedicated to Empowering and Shaping Young Minds through Personal Growth & Development
- Jack's unique approach involves Movement-Based Mentoring by incorporating the art of boxing
- With strong belief that physical and mental strength go hand in hand, Jack is committed to nurturing both aspects in our young individuals from his own personal experiences.
- Creating a supportive and inclusive community environment.
Education
Cert 1 & 2 in Building & Construction -
Chisholm TAFE
Dandenong, VICLandscape Construction - Qualified -
Chisholm TAFE
Cranbourne, VICLandscape Horticulture-Qualified -
Chisholm TAFE
Cranbourne, VICSkills
- Teamwork and Communication
- Effective Leadership
- Organization
- Problem Solving & Decision Making
- Role Modeling
- Goal Setting
- Physical Strength & Stamina
- Skill Development
- Equipment Operation
- Continuous Learning
- Worksite Safety & Maintenance
Interests
- Physical Fitness Activities
- Community And Volunteer Work
- Outdoors And Travel
- Family Time
Certification
- Medium Rigid Truck License
- First Aid Certificate
- Construction Induction Card (OH&S WHITE CARD)
- Working With Children Check
- Rail Industry Worker (ARA)
- Equipment Operator Competency Card (Excavator)
- NDIS - Worker Orientation Module
- Food Safety Certificate
Timeline
Boxing Mentor
Hiit Hard Boxing & Conditioning
01.2022 - Current
Operations Manager
Vertcon Shotcrete & Steel fixing
01.2017 - Current
Volunteer
The Cranbourne Food Truck
01.2016 - Current
Landscaping Leading Hand
Evergreen Landscape Services
01.2011 - 12.2016
Cert 1 & 2 in Building & Construction -
Chisholm TAFE
Landscape Construction - Qualified -
Chisholm TAFE
Landscape Horticulture-Qualified -
Chisholm TAFE
- Medium Rigid Truck License
- First Aid Certificate
- Construction Induction Card (OH&S WHITE CARD)
- Working With Children Check
- Rail Industry Worker (ARA)
- Equipment Operator Competency Card (Excavator)
- NDIS - Worker Orientation Module
- Food Safety Certificate
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