Jack Davis
23 Musgrave Street Fig Tree Pocket
Summary
Dynamic customer service professional with a proven track record at Rivers, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint handling, I excel in high-pressure environments, contributing to sales growth and fostering positive relationships. Proficient in Microsoft Excel, I deliver informed recommendations tailored to customer needs.
Knowledgeable and dedicated customer service professional with extensive experience in Retail and Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rivers
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Crew Member
McDonald's
03.2021 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
Bachelor of Arts - Digital Media
THE UNIVERSITY OF CANBERRA
BRISBANE12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
Timeline
Customer Service Representative
Rivers
09.2024 - 02.2025
Crew Member
McDonald's
03.2021 - 07.2024
Bachelor of Arts - Digital Media
THE UNIVERSITY OF CANBERRA
Similar Profiles
Jack DavisJack Davis
Sales Assiociate at RiversSales Assiociate at Rivers
Kaitlyn ThistletonKaitlyn Thistleton
Sales Assistant at RiversSales Assistant at Rivers
Amanda WiegardAmanda Wiegard
Sales Assistant at RIVERSSales Assistant at RIVERS