Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Emily-Jane Fletcher

Bowen,QLD

Summary

Im Enthusiastic eager to contribute to team success through hard work, following directions and excellent customer service/people and social skills aswell as able to work very well individually with an excellent attention to detail, organizational and safety skills. Clear understanding of running of mines as a qualified operator, industrial cleaning aswell as a Hospitality All Rounder/Bar supervisor and trained In both fields of work extensively. Motivated to learn, grow and excel in any field or area of work i choose to do.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Parcel Delivery Driver

Australia Post
01.2024 - Current
  • Enhanced customer satisfaction by ensuring timely and accurate parcel deliveries.
  • Maintained a high level of safety while navigating various routes for efficient delivery services.
  • Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
  • Operated company vehicles responsibly, adhering to all traffic laws and maintaining a clean driving record.
  • Collaborated with team members to optimize route planning and maximize overall productivity.
  • Managed time efficiently to complete daily delivery assignments within specified deadlines.

Dump Truck Operator

Workpac
10.2022 - 01.2024
  • Operate CAT 793 c/d/f, CAT 777 and CAT 789s safely and in all road conditions.
  • Conduct machine pre start before operating machinery
  • Complied with all operating rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Experience in both mining and pre strip and operating under all types of loading units diggers, loaders, shovels etc
  • Worked as a Team and individually to reach set targets and deadlines safely.
  • Completed all appropriate wet weather training

Bar Supervisor

North Australian Hotel
05.2022 - Current
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers..
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Handled cash accurately and prepared nightly deposits.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Completed bar opening and closing procedures.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.

Trades Assistant

Chandler Macleod
09.2021 - 01.2022
  • Spoke with peers to verify task completion, meeting tight deadlines and schedules.
  • Assisted diesel fitters, coal mine workers with various daily tasks which improved productivity and resulted in better efficiency.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Repaired signs and fences quickly to avoid accidents and mishaps.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Mine Site Cleaner

BMA
04.2021 - Current
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked closely with Supervisors to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Offered friendly and efficient service to all people, handled challenging situations with ease.
  • Followed Strict Safety Guidelines & Procedure to exact requirments
  • Worked Succesfully in a Team Environment aswell as Independently.
  • Created plans and communicated deadlines to ensure projects were completed on time.

Assistant Administrative Officer

M Harding Earthmoving & Maintenance Repairs
01.2018 - 07.2018
  • Handled basic office duties by answering and routing phone calls, responding to emails and maintaining employee, financial and client records.
  • Managed department inventory, including purchasing, stocking and organizing items.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Created and revised systems and procedures by analyzing operating practices.
  • Documented all communication between relevant stakeholders such as vendors, departments and customers.
  • Assisted coworkers and staff members with special tasks on daily basis.

Bar Attendant

Grand Central Hotel
08.2017 - 04.2018
  • Bussed bottles and glassware to maintain clean bar area.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Replaced empty kegs and soda syrups.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Learned how to make wide variety of mixed drinks.
  • Checked ID cards and verified bar guests were of legal age.
  • Restocked ice, condiments and snacks.
  • Assisted cashiers with processing customer payments and documenting orders.

Housekeeping Room Attendant

Hamilton Island Enterprises
04.2009 - 04.2011
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.

Education

High School Diploma -

Lithgow High School
Lithgow, NSW
12.2008

Skills

  • Worksite safety
  • Onsite and remote services
  • Liquor management
  • Scheduling
  • Guest Services
  • Housekeeping
  • Staff Management
  • Cleaning
  • Quality Assurance Controls
  • Office administration
  • Policy and procedure modification
  • Work Area Inspections
  • Business administration
  • Customer assistance
  • Safety compliance
  • Microsoft Office
  • Verbal and written communication
  • Multitasking abilities
  • Flexible & Adaptable
  • Equipment Maintenance
  • Performance Improvement

Certification

  • Current Queensland RSA and RCG
  • Current Standard 11 and Coal Board Medical
  • Certificate 3 in hospitality
  • Current First AID / CPR Certificate
  • Current Covid SAFE certificate
  • Open Queensland Drivers Licence
  • TABCORP Training
  • NDIS Worker Clearance
  • NDIS Worker Orientation Module " Quality, Safety and You" Certificate

Additional Information

References

Matthew Harding : Owner M Harding Earthmoving and Repairs

0428554087

Roxanne Oakes : Supervisor Hamilton Island Enterprises

0448248692

Marianne kadey : supervisor mine cleaning peak downs

0437023128

Jamie Cocoran : Supervisor Saraji Mine - Mining.

0429092925

Timeline

Parcel Delivery Driver

Australia Post
01.2024 - Current

Dump Truck Operator

Workpac
10.2022 - 01.2024

Bar Supervisor

North Australian Hotel
05.2022 - Current

Trades Assistant

Chandler Macleod
09.2021 - 01.2022

Mine Site Cleaner

BMA
04.2021 - Current

Assistant Administrative Officer

M Harding Earthmoving & Maintenance Repairs
01.2018 - 07.2018

Bar Attendant

Grand Central Hotel
08.2017 - 04.2018

Housekeeping Room Attendant

Hamilton Island Enterprises
04.2009 - 04.2011

High School Diploma -

Lithgow High School

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