Emily-Jane Fletcher
Bowen,QLD
Summary
Im Enthusiastic eager to contribute to team success through hard work, following directions and excellent customer service/people and social skills aswell as able to work very well individually with an excellent attention to detail, organizational and safety skills. Clear understanding of running of mines as a qualified operator, industrial cleaning aswell as a Hospitality All Rounder/Bar supervisor and trained In both fields of work extensively. Motivated to learn, grow and excel in any field or area of work i choose to do.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Parcel Delivery Driver
Australia Post
01.2024 - Current
- Enhanced customer satisfaction by ensuring timely and accurate parcel deliveries.
- Maintained a high level of safety while navigating various routes for efficient delivery services.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
- Operated company vehicles responsibly, adhering to all traffic laws and maintaining a clean driving record.
- Collaborated with team members to optimize route planning and maximize overall productivity.
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
Dump Truck Operator
Workpac
10.2022 - 01.2024
- Operate CAT 793 c/d/f, CAT 777 and CAT 789s safely and in all road conditions.
- Conduct machine pre start before operating machinery
- Complied with all operating rules as well as company policies and procedures regarding safe vehicle operations.
- Operated with safety and skill to avoid accidents and delays.
- Experience in both mining and pre strip and operating under all types of loading units diggers, loaders, shovels etc
- Worked as a Team and individually to reach set targets and deadlines safely.
- Completed all appropriate wet weather training
Bar Supervisor
North Australian Hotel
05.2022 - Current
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers..
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Handled cash accurately and prepared nightly deposits.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Completed bar opening and closing procedures.
- Improved customer service rankings by resolving issues quickly and accurately.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Trades Assistant
Chandler Macleod
09.2021 - 01.2022
- Spoke with peers to verify task completion, meeting tight deadlines and schedules.
- Assisted diesel fitters, coal mine workers with various daily tasks which improved productivity and resulted in better efficiency.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed on-site evaluations, internal audits and customer surveys.
- Repaired signs and fences quickly to avoid accidents and mishaps.
- Operated all heavy equipment properly according to employer safety specifications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Mine Site Cleaner
BMA
04.2021 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked closely with Supervisors to maintain optimum levels of communication to effectively and efficiently complete projects.
- Offered friendly and efficient service to all people, handled challenging situations with ease.
- Followed Strict Safety Guidelines & Procedure to exact requirments
- Worked Succesfully in a Team Environment aswell as Independently.
- Created plans and communicated deadlines to ensure projects were completed on time.
Assistant Administrative Officer
M Harding Earthmoving & Maintenance Repairs
01.2018 - 07.2018
- Handled basic office duties by answering and routing phone calls, responding to emails and maintaining employee, financial and client records.
- Managed department inventory, including purchasing, stocking and organizing items.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Created and revised systems and procedures by analyzing operating practices.
- Documented all communication between relevant stakeholders such as vendors, departments and customers.
- Assisted coworkers and staff members with special tasks on daily basis.
Bar Attendant
Grand Central Hotel
08.2017 - 04.2018
- Bussed bottles and glassware to maintain clean bar area.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Replaced empty kegs and soda syrups.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
- Restocked ice, condiments and snacks.
- Assisted cashiers with processing customer payments and documenting orders.
Housekeeping Room Attendant
Hamilton Island Enterprises
04.2009 - 04.2011
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Lithgow High School
Lithgow, NSW12.2008
Skills
- Worksite safety
- Onsite and remote services
- Liquor management
- Scheduling
- Guest Services
- Housekeeping
- Staff Management
- Cleaning
- Quality Assurance Controls
- Office administration
- Policy and procedure modification
- Work Area Inspections
- Business administration
- Customer assistance
- Safety compliance
- Microsoft Office
- Verbal and written communication
- Multitasking abilities
- Flexible & Adaptable
- Equipment Maintenance
- Performance Improvement
Certification
- Current Queensland RSA and RCG
- Current Standard 11 and Coal Board Medical
- Certificate 3 in hospitality
- Current First AID / CPR Certificate
- Current Covid SAFE certificate
- Open Queensland Drivers Licence
- TABCORP Training
- NDIS Worker Clearance
- NDIS Worker Orientation Module " Quality, Safety and You" Certificate
Additional Information
References
Matthew Harding : Owner M Harding Earthmoving and Repairs
0428554087
Roxanne Oakes : Supervisor Hamilton Island Enterprises
0448248692
Marianne kadey : supervisor mine cleaning peak downs
0437023128
Jamie Cocoran : Supervisor Saraji Mine - Mining.
0429092925
Timeline
Parcel Delivery Driver
Australia Post
01.2024 - Current
Dump Truck Operator
Workpac
10.2022 - 01.2024
Bar Supervisor
North Australian Hotel
05.2022 - Current
Trades Assistant
Chandler Macleod
09.2021 - 01.2022
Mine Site Cleaner
BMA
04.2021 - Current
Assistant Administrative Officer
M Harding Earthmoving & Maintenance Repairs
01.2018 - 07.2018
Bar Attendant
Grand Central Hotel
08.2017 - 04.2018
Housekeeping Room Attendant
Hamilton Island Enterprises
04.2009 - 04.2011
High School Diploma -
Lithgow High School