Jack Garcia
Cremorne,NSW
Summary
Delivered greenfield implementation, enhancements and custom solutions to a broad range of clients including Optus, Department of Planning and Environment, Reserve Bank of Australia and others providing technical expertise and guidance in elevating Privileged Account Management.
Overview
5
5
years of professional experience
Work History
PAM Consultant
Kaizen5 (Quest One Identity Contractor)
01.2025 - Current
- Technical expert in One Identity Safeguard for Privileged Passwords and Safeguard for Privileged Sessions.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Conducted technical workshops to explain to clients in detail how I completed their projects and how to use them.
- Troubleshooting edge case post user acceptance testing.
- Automated privileged account onboarding and credential rotation using PowerShell scripts.
- Developed remote application scripts with automatic credential injection.
Meter Reader
Skilltech
08.2023 - 12.2024
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Attended safety meetings and took part in safety awareness trainings and programs.
Apprentice Electrician
Spire Electrical
06.2021 - 12.2021
- Organized materials and tools in to maintain clean and neat work areas.
- Pulled wire through conduits and through holes in walls and floors.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Pharmacy Assistant
Terry White Chemmart
03.2021 - 05.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Christmas Casual Retail Assistant
Big W
12.2020 - 01.2021
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
Education
Certificate IV - Cybersecurity
TAFE NSW
NSW01-2024
-
The Armidale School
Armidale, NSW01-2020
-
Oxley College
Burradoo, NSW01-2016
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- MS office
- Analytical thinking
- User support
- PowerShell
- AutoIT
Timeline
PAM Consultant
Kaizen5 (Quest One Identity Contractor)
01.2025 - Current
Meter Reader
Skilltech
08.2023 - 12.2024
Apprentice Electrician
Spire Electrical
06.2021 - 12.2021
Pharmacy Assistant
Terry White Chemmart
03.2021 - 05.2021
Christmas Casual Retail Assistant
Big W
12.2020 - 01.2021
Certificate IV - Cybersecurity
TAFE NSW
-
The Armidale School
-
Oxley College