Summary

Overview

Work History

Education

Skills

Timeline

Jack Garcia

Cremorne,NSW

Summary

Delivered greenfield implementation, enhancements and custom solutions to a broad range of clients including Optus, Department of Planning and Environment, Reserve Bank of Australia and others providing technical expertise and guidance in elevating Privileged Account Management.

Overview

years of professional experience

Work History

PAM Consultant

Kaizen5 (Quest One Identity Contractor)

01.2025 - Current

Technical expert in One Identity Safeguard for Privileged Passwords and Safeguard for Privileged Sessions.
Wrote, reviewed and edited technical document in accordance with template requirements.
Conducted technical workshops to explain to clients in detail how I completed their projects and how to use them.
Troubleshooting edge case post user acceptance testing.
Automated privileged account onboarding and credential rotation using PowerShell scripts.
Developed remote application scripts with automatic credential injection.

Meter Reader

Skilltech

08.2023 - 12.2024

Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
Attended safety meetings and took part in safety awareness trainings and programs.

Apprentice Electrician

Spire Electrical

06.2021 - 12.2021

Organized materials and tools in to maintain clean and neat work areas.
Pulled wire through conduits and through holes in walls and floors.
Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
Followed all safety procedures and guidelines to promote safety while working on electrical systems.

Pharmacy Assistant

Terry White Chemmart

03.2021 - 05.2021

Kept pharmacy counter and related areas clean, neat and organized.
Answered telephones and provided information about order status, store hours and pharmacy procedures.
Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Christmas Casual Retail Assistant

Big W

12.2020 - 01.2021

Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
Boosted customer satisfaction by providing exceptional service and product knowledge.