Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Work Availability
Quote
Timeline
Generic

Jack Glover

Canberra,ACT

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Result-driven with experience in steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

7
7
years of professional experience

Work History

Supervisor

Glover Constructions
Canberra, ACT
01.2017 - 10.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.

Bartender

The Alby
Canberra, ACT
09.2022 - 09.2023
  • Greeted customers and provided excellent customer service.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Completed regular bar inventories and daily requisition sheets.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Greeted guests with friendliness and professionalism.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Stock Taker

Sculpture Hospitalities
Canberra, ACT
03.2022 - 08.2023
  • Verified stock counts against digital data.
  • Maintained accurate records of stock levels and movements.
  • Performed physical inventory audits to identify discrepancies in stock levels.
  • Reported any damaged or expired goods to management.
  • Organized and tracked items in the system using barcodes and scanners.
  • Conducted weekly cycle counts to ensure accuracy of inventory records.
  • Created reports on stock movements, discrepancies and adjustments.
  • Carried out regular inspections of storage areas for health and safety compliance.
  • Provided support during annual physical inventory count process.
  • Investigated causes of shortages or overages in stock levels.
  • Updated inventory databases with new information from daily transactions.
  • Checked incoming shipments against purchase orders for accuracy prior to accepting them into the venue's.
  • Replenished items to maintain stock availability.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Updated products with new pricing or temporary promotion signs to increase sales.

Administrative Clerk

United Legal
Canberra, ACT
01.2020 - 12.2021
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Organized and maintained filing systems both electronically and manually.
  • Ordered supplies and equipment as needed.
  • Maintained accurate records of financial transactions using accounting software programs.
  • Reviewed all invoices for accuracy prior to processing payment requests.
  • Provided administrative support to the executive team.
  • Answered phone to take messages or redirect calls to colleagues.
  • Maintained records and personnel files to drive administration and office support.
  • Performed office automation duties using email, desktop publishing and spreadsheets.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Answered telephones, directed calls and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Copied, sorted and filed records of office activities and business transactions.
  • Typed, formatted and edited correspondence and other documents.

Arborist Assistant

Jim's Tree's
Canberra, ACT
07.2020 - 11.2020
  • Performed tree pruning, trimming, shaping, and removal activities to ensure safety and aesthetic appeal.
  • Inspected trees for structural integrity and made recommendations for corrective action when needed.
  • Provided support to arborist's during tree removals by helping tie rigging lines and operating stump grinders.
  • Operated a variety of hand tools such as saws, clippers, shears, pole pruners, chain saws and axes safely.
  • Transported equipment to job sites using company vehicles while following all applicable traffic laws.
  • Responded quickly to emergency situations involving hazardous trees or limbs that posed a risk.
  • Maintained inventory of supplies necessary for daily operations such as rope bags and tool belts.
  • Loaded debris into dumpsters or chipper machines after completing trimming and removal jobs.
  • Ensured worksite was kept clean at all times by removing debris from property prior to leaving.
  • Supported tree climbers and crew leaders working on ground and aloft.
  • Cleaned debris from tree maintenance and storm damage.
  • Operated hand and power tools, bucket truck and man lift.
  • Maintained hand and power tools through proper operation, cleaning and maintenance.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Collected debris from trimmed and pruned trees to clean up work sites.

Bricklayer Assistant

Mikolo Bricklaying
Canberra, ACT
07.2018 - 11.2018
  • Assisted Bricklayer with mixing mortar, laying bricks, and troweling concrete surfaces.
  • Loaded and unloaded materials from trucks, carts, and wheelbarrows.
  • Measured and cut brick and stone to size using a masonry saw.
  • Cleaned work area of debris after completion of job.
  • Maintained tools such as hammers, chisels, levels, and trowels in good condition.
  • Smoothed out excess mortar on face of finished walls using damp sponge or brush.
  • Used mechanical cement-mixing equipment or hand tools to prepare cement for use.
  • Adhered to operation and safety instructions when using equipment and tools including lock-out tag-out and confined spaces safety procedures.
  • Erected and broke down scaffolding, ladders and other support structures for installations.
  • Prepared and handled materials and masonry tools and equipment.
  • Applied grout between joints and smoothed every line to achieve clean finish.
  • Organized and cleaned work area and tools.
  • Removed damaged materials and prepared surfaces for optimal installations.
  • Corrected surface imperfections and filled chipped, cracked and broken bricks with fillers and adhesives.
  • Mixed thinset, mortar, concrete, epoxies and other adhesive or bonding products.

Education

Double Law, Math, English, History,

Canberra College
Phillip, ACT
10.2020

Diploma of Business - Diploma of Business Management

University of Canberra
Canberra, ACT

Skills

  • Strategic Planning
  • Staff Management
  • Inventory Control
  • Operations Management
  • Process Improvement
  • Business Development
  • Project Management
  • Training and Mentoring
  • Processes and Procedures
  • Negotiation

Affiliations

  • Abilities in balancing a healthy work routine with life's difficulties, and maintaining general health.
  • Dealing with stress filled environments while maintaining mental health, and a healthy work environment.
  • No large obligations to fulfill outside of work, and can dedicate a large amount of time towards my career.

Accomplishments

  • Have worked in several management positions.
  • Have completed a year 12 tertiary education.
  • Have started and completed a large portion of a Diploma of Business Management.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Bartender

The Alby
09.2022 - 09.2023

Stock Taker

Sculpture Hospitalities
03.2022 - 08.2023

Arborist Assistant

Jim's Tree's
07.2020 - 11.2020

Administrative Clerk

United Legal
01.2020 - 12.2021

Bricklayer Assistant

Mikolo Bricklaying
07.2018 - 11.2018

Supervisor

Glover Constructions
01.2017 - 10.2023

Double Law, Math, English, History,

Canberra College

Diploma of Business - Diploma of Business Management

University of Canberra

Similar Profiles

CREATE PROFILE
Jack Glover