Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jack Gluyas

Lucas,VIC

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Lamrit McDonalds
08.2020 - Current
  • Oversee day-to-day operations across multiple McDonald’s restaurants within the LAMRIT group
  • Coach and support management teams to meet targets in customer experience, food quality, labour control, and compliance
  • Analyse operational performance data to drive improvements in sales, service, and food cost
  • Lead initiatives to improve team engagement, training, and succession planning
  • Collaborate with senior executives to implement business strategies and maintain brand standards

Restaurant Manager + Hiring Manager

Mcodnalds
09.2019 - 08.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • End-to-end recruitment and onboarding of new team members
  • Conducted interviews, background checks, and inductions
  • Coordinated orientation and training programs

Shift Manager

Mcdonalds
09.2013 - 09.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.

Brand Representative

Insurance 4 Players
04.2019 - 08.2019
  • Enhanced sales performance through effective communication of product features and benefits.
  • Presented and promoted insurance packages to sports clubs
  • Led presentations and facilitated member engagement

Education

Bachelor of Health Science - Sports Medicine

Federation University Australia
VIC
10-2018

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • People & Team Management
  • Staff Training & Development
  • Recruitment & Onboarding
  • Stock & Rostering Operations
  • Customer Service Excellence
  • Food Safety & OH&S Compliance
  • Administration & IT Proficiency
  • Adaptability in High-Pressure Environments

Certification

Certificate ||| in Retail

Certificate ||| in Community Recreation

First Aid

Fire Training



Timeline

Operations Supervisor

Lamrit McDonalds
08.2020 - Current

Restaurant Manager + Hiring Manager

Mcodnalds
09.2019 - 08.2020

Brand Representative

Insurance 4 Players
04.2019 - 08.2019

Shift Manager

Mcdonalds
09.2013 - 09.2019

Bachelor of Health Science - Sports Medicine

Federation University Australia

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Jack Gluyas