Jack Goodhew
Melbourne
Summary
Personable and proactive, ready to bring exceptional service and attention to detail to high-end hospitality environment. Possess deep understanding of customer service principles and advanced organizational skills, ensuring seamless guest experiences and efficient task management. Dedicated to enhancing guest satisfaction and delivering memorable experiences.
Overview
1
1
year of professional experience
Work History
Executive Concierge - 120 Collins St
First Contact
08.2024 - Current
- Enhanced guest experience through innovative ideas, boosting client loyalty.
- Managed emergency responses, ensuring safety with minimal disruption.
- Coordinated meeting setups and catering for corporate conferences.
Concierge Support Team
First Contact
05.2024 - 08.2024
- Delivered excellent service across locations, adapting seamlessly.
- Handled unexpected situations with professionalism.
- Resolved issues efficiently using active listening and communication skills.
Customer Delivery Driver & Supermarket Assistant
Waitrose
08.2023 - 02.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered groceries on time with high service standards.
- Assisted with checkouts, restocking, and resolving complaints.
- Worked efficiently with team members in a fast-paced, customer-focused environment.
Education
Master of Science - Physics
Heriot-Watt University
Edinburgh, Scotland06.2023
Skills
- Customer Service
- Adaptability
- Communication
- Leadership & Teamwork
- Problem-Solving
- Technical
- Languages
Accomplishments
Duke of Edinburgh Bronze Award.
Minerva Award recipient for attainment and achievement.
Karate Brown Belt
Grade 5 Piano
Hobbies and Interests
- Tennis
- Chess
- Weight Lifting
- Sim Racing & Karting
- Skiing
- Cycling
Timeline
Executive Concierge - 120 Collins St
First Contact
08.2024 - Current
Concierge Support Team
First Contact
05.2024 - 08.2024
Customer Delivery Driver & Supermarket Assistant
Waitrose
08.2023 - 02.2024
Master of Science - Physics
Heriot-Watt University
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