Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jack Goodman-Simpson

Perth,Australia

Summary

Motivated service worker with noteworthy abilities in leadership, teamwork, communication and building rapport. Dedicated to following procedures and guidelines within hospitality and administrative roles. Pursues the opportunity to support team members and address issues in a timely and proactive manner.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bar Manager

Cypher Speakeasy
11.2023 - Current
  • Created and helped market a variety of signature cocktails, resulting in an consistent increase of fortnightly sales since January 2024.
  • Liaised with our musicians to decide what music created the best atmosphere during certain times of the week, resulting in higher volumes of patronage.
  • Led a team of 10+ bar staff, including their training, rostering, and performance evaluation.
  • Controlled the bars budgeting whilst organising the ordering of bar essentials, as well as labour costs.
  • Increased efficiency within the bar by restructuring work stations, general procedures, and analysing the strengths of staff and assigning tasks accordingly.
  • Created a weekly schedule to ensure all bar preparation and cleaning was accomplished by the team before the peak-weekend period.
  • Identified and diffused stressful situations in conjuncture with RSA guidelines, ensuring that intoxicated patrons were refused alcohol and safely escorted out of the venue when necessary.

Bartender

The Beaufort
09.2022 - 11.2023
  • Provided Patrons with superior service and an enjoyable, memorable experience.
  • Excelled in up-selling customers from house to premium brands, resulting in a consistent high-rate of sales for the venue.
  • Utilized interpersonal and bartending skills to help cultivate loyal customers with a high-return rate.
  • Assisted the training of bar/wait staff to ensure workplace procedures and values were consistently upheld by all team members.
  • Was given the responsibility to lead various functions and ensure patrons were provided with a positive experience.

Customer Service Representative

Bank Of Queensland
09.2021 - 10.2022
  • Collected, updated and stored customer information in accordance to confidentiality guidelines.
  • Worked closely with financial crimes, mitigating customers stress who had fallen victim to scam-artists and followed the necessary procedures to ensure customers were financially protected and informed of current scams.
  • Collaborated with sales teams and leaders across Australia to communicate targets, sales goals, and customer care strategies in order to improve overall quality of service and encourage high customer return rates.
  • Took initiative when identifying potential financial risks, blocking cards and internet banking when necessary and actioning disputes and recalls in order to retrieve financial loss.

Operations Assistant

Costa GinGin
08.2020 - 09.2021
  • Upheld my responsibility to maintain optimal conditions for product-growth to ensure the operations department could run at maximum efficiency
  • Worked inter-departmentally (operations, maintenance, irrigation) receiving professional training in various skills, such the operation of heavy-duty machinery and vehicles to PPE standards
  • Helped exceed the company's overall KPI's during the 2020-2021 summer season, during a period where the farm was understaffed due to WA travel restrictions.

Concierge

Skye Niseko
10.2019 - 04.2020
  • Displayed proficiency with concierge services within a high-volume environment during peak-season.
  • Applied administration skills via handling calls and emails to both clients and partners, as well as ensuring reservation requests were received by all relevant parties through cross-checking techniques.
  • Utilized organizational and multi-tasking abilities to attend to multiple customer requests simultaneously, providing information and creating reservations for many of our services.
  • Liaised with multiple companies across the resort, providing and receiving important information about guests as well as specific booking requests.

Research Assistant

Lions Hearing Clinic Australia
03.2018 - 10.2019
  • Recruited and conducted cognitive/hearing assessments with 300+ older adults to investigate the relationship of hearing loss and cognitive decline.
  • Liaised inter-departmentally to ensure all necessary parties received pertinent information.
  • Utilized psychological theory to strengthen rapport with clients.
  • Collected, organized and analyzed data to ensure information accuracy, validity and integrity, whilst also locating and correcting possible concerns.
  • Planned, modified and executed various research protocols and procedures.
  • Contributed and co-authored various Ethical Applications, Research Protocols, and Journal Articles.

Education

Bachelor of Science; Psychology -

Curtin University of Technology
11.2017

Skills

  • Bar Management
  • Communication and Rapport
  • Critical Thinking
  • Effective Time Management
  • Health codes compliance
  • Inventory Management
  • Organisation
  • Staff Scheduling
  • Staff Training
  • Team Leadership

References

  • Emma Rye: ryee87@hotmail.com, 0459963301
  • Nick Bremner: bremner.nick@gmail.com, 0417917368
  • Gabrielle Bennet: gabrielleb103@gmail.com, 0483863722

Certification

  • Responsible Service of Alcohol (RSA)
  • Food Handler Safety



Timeline

Bar Manager

Cypher Speakeasy
11.2023 - Current

Bartender

The Beaufort
09.2022 - 11.2023

Customer Service Representative

Bank Of Queensland
09.2021 - 10.2022

Operations Assistant

Costa GinGin
08.2020 - 09.2021

Concierge

Skye Niseko
10.2019 - 04.2020

Research Assistant

Lions Hearing Clinic Australia
03.2018 - 10.2019

Bachelor of Science; Psychology -

Curtin University of Technology

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