Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jack Gordon

Caversham,Australia

Summary

Competent Duty Manager effective at handling administration and customer focused operations in fast-paced, high-volume environments. I'm well organised in managing people, projects and administrative operations. Offering 1-2 years of experience and dedication to business success. I have a superior utilisation of time management and complete tasks before deadlines an revise for any fine details.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hoyts Duty Manager

Hoyts Cinemas
03.2023 - Current

Hayley Lauterbach | 0421 223 213

  • Organised and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proactive with group bookings.
  • Performed daily admin tasks in the office.
  • Responding to HR emails.
  • Enhanced team performance by providing ongoing feedback and training for staff.
  • Bi-weekly stocktake counts.
  • Meeting deadlines, KPI's and sales targets.
  • Making of purchase orders and keeping inventory.

Hoyts Supervisor

Hoyts Cinemas
09.2021 - 03.2023

Jarrod Syme | 0401 517 733

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Optimised customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained compliance with company policies, objectives, and communication goals.

Food and Beverage Attendant

ALH Group
11.2020 - 08.2021

Lochlan Starcevich | 0424 824 595

  • Maintained clean and organised restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room and bar areas.
  • Trained new staff members on company policies and procedures.

Education

Bachelor of Science - Exercise Science

The University of Notre Dame
Fremantle, WA
11.2020

Skills

  • Training and Development
  • Punctual
  • KPI Monitoring
  • Professionalism and Integrity
  • Optimising Workflows
  • Communication
  • Adaptability

Certification

  • Responsible Service of Alcohol
  • AHA Hospitality & Tourism COVID-19 Hygiene Course
  • Food Safety and Handling Hygiene Course
  • First Aid and CPR Certificate

Timeline

Hoyts Duty Manager

Hoyts Cinemas
03.2023 - Current

Hoyts Supervisor

Hoyts Cinemas
09.2021 - 03.2023

Food and Beverage Attendant

ALH Group
11.2020 - 08.2021

Bachelor of Science - Exercise Science

The University of Notre Dame
Jack Gordon