Summary
Overview
Work History
Education
Skills
Skills And Abilities
Personal Qualities
Personal Information
Hobbies and Interests
Timeline
Generic

Jack Goyen

Kedron,Queensland

Summary

Hardworking and passionate job seeker with strong organizational skills seeking a position where I can utilize my enthusiasm and retail sales experience with products that I have a strong love and knowledge of. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Swimming is my passion and my life goals are centred around swimming. I have swum for Queensland representatively and am looking to progress to representing Australia. I would love to be able to combine my love for my sport, my favourite swim merchandise "Speedo" and my desire to work in retail. I enjoy coaching and working with children and helping them develop skills and positive outlooks.

Overview

2
2
years of professional experience

Work History

Basketball Coach and Swimming Coach

Marist College
01.2022 - Current
  • Coaching and mentoring junior athletes, providing technical advice, encouragement, motivation, emotional and mental support.
  • Acted as positive role model for team participants and in community.
  • Developed strong relationships with "athletes'' parents to encourage open communication and collaboration regarding player development.
  • Assisted clients in setting and achieving personal and professional goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Collaborated with swim team coaches to develop successful training plans.
  • Guided athletes ranging from 10 to 17 in age to achieve personal and team goals.

Service Officer

Marist College Ashgrove Swim Club
01.2023 - Current
  • Provide customer service and first aid to users of pool during water polo competition.
  • Provided exceptional customer support, leading to increased client satisfaction and loyalty.
  • Provide maintenance and review safety of participants and
  • Maintained accurate records and full compliance with regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues

Christmas Casual

Under Armour DFO
09.2022 - 02.2023
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Acquired product knowledge, gaining ability to meet sales targets
  • Customer service, POS (point of sale), merchandise presentation, stock management, and other tasks as requested.
  • Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
  • Used in-store system to locate inventory and place special orders for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Assisted with loss prevention efforts, monitoring for potential theft and reporting suspicious activities to management.
  • Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.

Customer Service

Poolwerx
04.2022 - 10.2022
  • Working in customer service, cash/electronic funds transfer use, stock control, warehouse distribution, and data entry.
  • Utilise computer systems to conduct cash/electronic funds transfers
  • Maintained and monitored stock, assisted in warehouse distribution and data entry.
  • Worked with customer service representatives to handle escalated customer issues.
  • Provided sales and customer service assistance to walk-in traffic, whilst managing in-coming calls for service enquiries.
  • Provided friendly customer service to customers and addressed concerns.
  • Strengthened company reputation by delivering exceptional customer service and support.
  • Work autonomously within the store maintaining cleanliness and product presentation

Education

Brisbane, QLD

High School Diploma -

Marist College Ashgrove
Ashgrove, QLD
12.2021

Skills

  • Multitasking Competence
  • Time Management Capabilities
  • Cash Register Operation / POS systems
  • Brand representation
  • Product Knowledge Expertise
  • Promotional event support

Skills And Abilities

I am enthusiastic, dedicated and highly motivated, which has been built through my sporting aspirations. I am a quick learner and enjoy gaining knowledge on the products and people I am working with.  


I enjoy meeting the challenge of new responsibilities and acquiring new skills. I am compliant with WHS and understand the importance of complying with company policy and procedure. 


I have a good knowledge of 'Speedo' products through my personal preference for the brand.  I enjoy working with children and providing positive experiences for them and their parents. I have a positive notice blue card.

Personal Qualities

I am an enthusiastic and approachable person with excellent communication skills. I am highly motivated with a positive attitude, hard-working and able to follow instructions. I show dedication toward any task I am given and complete it to my best ability. I am an extremely loyal and trustworthy person, with a happy and friendly disposition. I love learning new things and helping others gain a better knowledge of what I am passionate about.

Personal Information

Date of Birth: 05/05/04

Hobbies and Interests

  • Swimming
  • Basketball
  • Rugby League
  • AFL
  • Gym
  • Exercise
  • Fitness
  • Athletic development
  • Lego
  • Spending time with family and friends

Timeline

Service Officer

Marist College Ashgrove Swim Club
01.2023 - Current

Christmas Casual

Under Armour DFO
09.2022 - 02.2023

Customer Service

Poolwerx
04.2022 - 10.2022

Basketball Coach and Swimming Coach

Marist College
01.2022 - Current

High School Diploma -

Marist College Ashgrove

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Jack Goyen