Summary
Work History
Education
Certification
Skills
References
Overview
Generic
Jack Grant

Jack Grant

Melbourne,VIC

Summary

With a robust background in leadership and operational management, my role as a Senior Transport Network Operator at Auckland Transport showcased my adeptness at steering a high-performing team towards operational excellence during planned events and unforeseen incidents. Leading multiple teams, I leveraged my exceptional leadership skills to collaboratively address intricate technical challenges and enhance systems at local, national, and international levels. Overseeing critical operational activities, I directed the team to ensure stakeholder safety while upholding operational efficiency, even in challenging scenarios. I actively contributed to incident response strategies, partnering with internal and external stakeholders to diminish preventable incidents. My commitment to identifying and resolving safety risks within the Auckland Transport network, coupled with real-time communication with emergency responders, reflected my dedication to maintaining a secure and efficient transport network. My agility in adapting to diverse systems underscored my commitment to supporting the dynamic needs of the company and the team.

Complementing my impactful role at Auckland Transport, my wealth of experience in previous positions, including Dispatcher at Foodstuffs NZ, where I managed dispatching, routing, and tracking of a fleet, and various Storeperson roles, demonstrates my commitment to efficiency and compliance with Health and Safety procedures. Holding certifications in the Coordinated Incident Management System (CIMS), Essential First Aid, and Fire Warden Course, alongside being a certified forklift operator, equips me with the requisite skills and knowledge for navigating complex and challenging environments. My proficiency lies in team management, problem-solving, and effective communication, all underpinned by a robust work ethic and a dedication to continuous professional development.

Work History

Transport Network Operator - Senior

Auckland Transport
10.2022 - 11.2023
  • Led and trained a high-performing team of Transport Network Operators, demonstrating exceptional leadership skills to ensure operational excellence and readiness to planned events and unplanned incidents
  • Built a strong foundation of leadership experience as a Senior Operator, working not just with one team, but multiple teams to successfully achieve shared goals
  • Collaborated with stakeholders at local, national, and international levels to address intricate technical challenges and enhance systems and processes
  • Directed and supervised the execution of critical operational activities, coordinating team-members to achieve stakeholder safety, whilst maintaining operational efficiency even in the face of challenging situations

Transport Network Operator

Auckland Transport
11.2021 - 10.2022
  • Collaborated with internal and external stakeholders to formulate best responses to unplanned incidents, as well as proactively working toward reducing and mitigating unnecessary and preventable incidents
  • Identified and worked to resolve safety risks and concerns within the Auckland Transport network, as well as the wider Waka Kotahi network
  • Handled numerous calls per day to address, manage, and work to resolve stakeholder inquiries and concerns
  • Communicated with emergency responders in real-time to effectively deal with live and ongoing incidents
  • Learnt and became proficient in different systems in a short space of time in order to support needs of the company and team

Dispatcher

Foodstuffs North Island Ltd.
08.2020 - 11.2021
  • Directed all dispatching, routing and tracking of 30+ fleet vehicles and drivers
  • Planned, organised and managed the work of drivers, loaders, and team leaders within the company to accomplish meaningful and important work
  • Worked long hours during the height of the COVID-19 pandemic to ensure all stores and New Zealanders' needs were met
  • Directed investigations to verify and resolve customer issues with efficiency and accuracy
  • Eliminated downtime and maximised revenue by planning truck loads and routes effectively
  • Identified issues, analysed information and provided solutions to various and challenging problems

Storeperson

Foodstuffs North Island Ltd.
10.2018 - 08.2020
  • Maintained efficiency whilst complying with Health and Safety procedures in a fast-paced environment
  • Operated equipment such as forklifts on a daily basis
  • Managed efficient transportation of hundreds of pallets of grocery freight each day across New Zealand
  • Alerted team-leaders and coworkers of hazards and other issues for quick resolutions
  • Quickly answered all job-related inquiries from team leaders and managers and delivered updates on anticipated task completion times

Grocery Supervisor/Storeperson

Pak'nSave Whanganui
12.2012 - 09.2018
  • Operated equipment such as reach trucks, pallet jacks and forklifts on a daily basis
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using SAP to update system, shipment, or paperwork concerns
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using SAP to update system
  • Oversaw staff and maintained efficiency in fast-paced environment

Education

Bachelor of Commerce - Management

Victoria University of Wellington
Wellington, New Zealand
05.2018

Bachelor of Arts - Psychology, History

Victoria University Of Wellington
Wellington, New Zealand
05.2018

NCEA Levels 1, 2, And 3 -

Whanganui High School
Whanganui, New Zealand
11.2012

Certification

Coordinated Incident Management System (CIMS)

  • Level 3 certificate for Basic Knowledge of CIMS
  • Level 4 certificate for Leading and Managing an Emergency Response

Red Cross

  • Essential First Aid certification

Fire Warden Course

  • Safety First NZ Fire Wardens course

NFT: National Forklift Training

  • Certified Forklift Operator

Skills

  • Management of a team
  • Problem-solving, including both peer-to-peer and technical
  • Excellent interpersonal communication
  • Exceptional time management
  • Strong work ethic and desire for continuous professional development and growth
  • Supply chain and resource management
  • User Acceptance Testing

References

Available upon request.

Overview

11
11
years of professional experience
Jack Grant