Jack Gray

Promoted to Negotiator in Office Leasing specialising in the Inner City market. Work with 10 other leasing agents to strengthen landlord relationships, negotiate with tenants, fit out contractors and external agents to provide the best result.

Key Responsibilities

• Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
• Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
• Strengthened professional network through active participation in industry events and organizations, fostering valuable connections.
• Maintained connections with clients to encourage repeat business and referrals.

Hired as Analyst in Brisbane's office leasing team servicing 11 brokers by providing up to date market trends through data tracking and analysis. Proof reading contracts, leases, client presentations and outlining new developments including financial forecasting in weekly team meetings.

Key Responsibilities

• Collaborated with external companies to share deal transactions to improve database.
• Streamlined data collection methods to improve speed and accuracy of analysis.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Recruited as the Business Services Coordinator for Australia and New Zealand. The main responsibility of this role was to enhance the financial reporting system (Salesforce) and build a new property system (Market IQ) that can store and update millions of data records.

I travelled to NSW and VIC as well as multiple zoom calls to cities around Australia and New Zealand providing presentations on both systems including training and enhancement processes.

Key Responsibilities

• Oversaw budget planning and financial reporting, maintaining accurate records and identifying areas for cost reduction.
• Worked with 30+ programmers across the Pacific to develop a new online property database for all teams in Australia and New Zealand.
• Travelled Interstate and carried out presentations on CBRE's updated financial and property databases.
• Served as a liaison between various departments to ensure seamless flow of information, fostering synergy and efficient collaboration within the organization.

Hired as Customer Services officer answering phone calls analysing and processing Covid payments during the height of the pandemic.

I was then transferred to the Disability and Services support line where i was considered for the team leader position however decided to resign and join CBRE.

Key Responsibilities

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Key Responsibilities

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.