Jack Harding
Brisbane,Queensland
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Dominos's Pizza
03.2021 - 03.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Shift Manager
Domino's Pizza
03.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Education
GED -
St Patrick's College Shorncliffe
Brisbane, QLD2022
Skills
- Inventory Control
- Team Development
- Quality Assurance
- Staff Development
- Operations Management
- Relationship Building
- Handling Customer Complaints
- Payment Processing
- Decision-Making
- Opening and Closing Procedures
- Cash Handling
- Delegating Work
References
References available upon request.
Timeline
Shift Manager
Domino's Pizza
03.2023 - Current
Delivery Driver
Dominos's Pizza
03.2021 - 03.2023
GED -
St Patrick's College Shorncliffe
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