Jack Harlow
Kiama,NSW
Summary
Operations-focused professional with experience coordinating events, managing day-to-day business operations, and providing high levels of client service in fast-paced environments. Skilled in administrative support, document management, and maintaining organised workflows. Currently completing a Certificate IV in Finance and Mortgage Broking, seeking to transition into a Mortgage Broker Assistant or Loan Processing role.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Shambala Tribe
Kiama, NSW
12.2025 - Current
- Delivered exceptional customer service, enhancing shopping experiences and building customer loyalty.
- Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
- Assisted in visual merchandising efforts, optimizing product displays to drive sales and attract customers.
- Developed product knowledge through ongoing training, facilitating informed recommendations to customers for improved satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
Operations Manager
The Hungry Monkey Gourmet
Kiama, NSW
05.2020 - 12.2025
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Developed standard operating procedures to ensure compliance with industry regulations and best practices.
- Mentored staff on operational best practices, fostering a culture of accountability and teamwork.
- Managed inventory control systems, ensuring accurate tracking and minimizing discrepancies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Hospitality Worker
Various Restaurants
Bowral, NSW
01.2016 - 01.2020
- Delivered exceptional customer service in fast-paced restaurant environments.
- Assisted in food preparation and presentation, ensuring quality standards.
- Managed cash handling and transaction processes accurately.
- Managed customer orders efficiently using point-of-sale systems.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
Education
Certificate IV -
Kaplan Professional
Kiama04.2026
High School Diploma -
Bowral High School
Bowral12.2020
Skills
- Operations & Event Coordination
- Client Relationship Management
- Administrative Support
- Document & Record Management
- Payment Processing & Transaction Handling
- Scheduling & Logistics Coordination
- Attention to Detail
- Time Management & Task Prioritisation
Timeline
Retail Sales Associate
Shambala Tribe
12.2025 - Current
Operations Manager
The Hungry Monkey Gourmet
05.2020 - 12.2025
Hospitality Worker
Various Restaurants
01.2016 - 01.2020
Certificate IV -
Kaplan Professional
High School Diploma -
Bowral High School