Jack Harris
Melbourne,VIC
Summary
Highly skilled and experienced Billing & Collection Officer specializing in Radiology billing at The Royal Children's Hospital. Demonstrated success in transitioning to electronic invoicing systems, enhancing revenue collection, and resolving complex stakeholder disputes. Proficient in Karisma, EPIC, IBA, and Impulse software, with a strong background in streamlining billing processes for both inpatient and outpatient services while adhering to policy and relevant codes of conduct.
Overview
7
7
years of professional experience
Work History
Senior Radiology Billing & Collection Officer
Royal Children’s Hospital
11.2016 - Current
- Managed comprehensive billing processes across multiple revenue streams, including Medicare, health funds, the TAC, research studies, private patients at the 48 Flemington Road private clinic, and non-Medicare eligible patients, enhancing both inpatient and outpatient service billing
- Identified and rectified an underutilized revenue stream by applying MBS guidelines to MRI requests from public clinics, significantly increasing hospital revenue
- Developed and maintained the monthly Aged Trial Balance (ATB) for Medical Imaging, ensuring detailed follow-up on outstanding invoices
- Conducted training sessions for staff on using Karisma software and adhering to standard Medical Imaging procedures
- Liaised with internal stakeholders such as billing consultants within the hospital, the chief imaging technician, finance department and others to improve billing processes, along with external stakeholders to resolve problems and queries related to billing
- Utilised Karisma software to extract data to create reports in Excel to analyse billing shortfalls and requests that were eligible to be converted to be billed
- Ensured that monthly revenue targets and KPI’s were met for our various revenue streams
- Being a productive and proactive team worker as a member of the Operations Business Unit.
Education
Bachelor of Business - Banking and Finance
Monash University
Clayton, VIC01.2022
Skills
- Advanced proficiency in Karisma, EPIC, IBA, and Impulse software
- Advanced proficiency in MS Office suite
- Comprehensive understanding of the Medicare Benefits Schedule (MBS)
- Expertise in operational efficiency and process improvement
- Effective stakeholder communication and dispute resolution
- Knowledge and application of healthcare billing standards and legislation
- Aging reports analysis
- Managing Delinquent Accounts
- Credit Control
Accomplishments
- Recognized for identifying and correcting billing errors related to MRI outpatient requests, leading to increased revenue for the hospital.
- Successfully maintained 60+ day invoices at a minimum for bulk bill and Eclipse services through meticulous management and reporting, whilst adhering to billing requirements for radiology services.
- Improved billing processes for Radiology to improve efficiency and reduce time spent on manual tasks
- Led the transition to an electronic invoicing system for private inpatients using Eclipse, significantly improving revenue collection and operational efficiency.
Timeline
Senior Radiology Billing & Collection Officer
Royal Children’s Hospital
11.2016 - Current
Bachelor of Business - Banking and Finance
Monash University
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