Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jack Hearn-Sarchfield

Sydney,NSW

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Team Manager Financial Crime

Westpac Group
06.2022 - Current
  • Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Led employee relations through effective communication, coaching, training, and development.

Senior Fraud Officer

Westpac Group
04.2021 - 06.2022
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
  • Monitored account activity patterns for early detection of anomalies or irregularities indicative of fraudulent behavior.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Cultivated interpersonal skills by building positive relationships with others.

Fraud Officer

Westpac Group
01.2021 - 04.2021
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Maintained detailed records of all reported incidents, providing valuable insights for future risk mitigation efforts.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

McDonalds Department Manager

McDonald's
05.2019 - 01.2021
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.

McDonald's Manager

McDonald's
08.2017 - 05.2019
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.

Crew Trainer

McDonald's
04.2015 - 08.2017
  • Collaborated with McDonald's trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Education

Marian Catholic College Kenthurst
Kenthurst, NSW
8 2017

Some College (No Degree) - Certificate 3 in Retail

McDonald's Training
Thornleigh, NSW

Skills

  • Supply and inventory management
  • Training and mentoring
  • Interpersonal Relations
  • Professional and Courteous
  • Administration and Reporting
  • Team Leadership
  • Negotiation and Conflict Resolution
  • Order process
  • Business Planning

Accomplishments

2018 Rookie of the Year (McDonald's Management)

2019 Owner Operator Award (McDonald's Management)

Timeline

Team Manager Financial Crime

Westpac Group
06.2022 - Current

Senior Fraud Officer

Westpac Group
04.2021 - 06.2022

Fraud Officer

Westpac Group
01.2021 - 04.2021

McDonalds Department Manager

McDonald's
05.2019 - 01.2021

McDonald's Manager

McDonald's
08.2017 - 05.2019

Crew Trainer

McDonald's
04.2015 - 08.2017

Marian Catholic College Kenthurst

Some College (No Degree) - Certificate 3 in Retail

McDonald's Training

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Jack Hearn-Sarchfield