Jack Hendy
Wallsend,NSW
Summary
Results-driven professional athlete and fitness coach with extensive experience competing at an international level for the New Zealand Swim Team. Achievements include winning two gold medals at the Oceania Swimming Championships and placing within the top 50 at the 2024 World Swimming Championships in Budapest, Hungary. Currently hold multiple roles at NUsport as a Gym Instructor, Group Fitness Instructor, and Strength & Conditioning Coach. Excel at designing personalized training programs, leading group classes, and coaching athletes to enhance their performance. Committed to improving sporting programs in the Hunter and Newcastle region. Also currently operates a personal training service called AquaJack Fitness, providing tailored strength and conditioning strategies along with swim coaching to help individuals achieve their fitness goals. My Passion lies in assisting individuals and groups in reaching their full potential through sport and exercise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Relations Consultant
Nusport
01.2024 - Current
- Assisting with memberships, including sign-ups, renewals, and inquiries.
- Providing exceptional customer service, addressing member concerns, and ensuring a positive experience.
- Handling administrative tasks related to memberships, payments, and account management.
- Engaging with potential members, promoting NUsport’s facilities, services, and programs.
- Supporting marketing and sales initiatives to drive membership growth and retention.
- Managing member feedback and assisting in resolving any issues
Gym Instructor/Gym Floor Attendant
Nusport
09.2023 - Current
- Provided guidance on exercise techniques, equipment use, and gym etiquette to members.
- Delivered exceptional customer service, assisting with general inquiries, to ensure a positive gym experience.
- Supervised the gym floor to maintain a safe and clean training environment.
- Conducting basic fitness assessments and offering advice on training programs to members.
- Assisting in the setup and maintenance of gym and sporting equipment.
- Enforcing gym rules and safety regulations to prevent injuries and ensure a professional atmosphere.
Group fitness Instructor/ Personal Trainer
Sports World Cairns
01.2022 - 05.2022
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 40 individuals with consistent participation and positive feedback.
Swim coach and Learn to Swim instructor
Woree Aquatic Centre
01.2021 - 01.2022
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
Security guard
Caps Security and Elite Security Management
01.2019 - 01.2021
- Security work in retail business and regional events across Cairns and Townsville
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Completed full building and grounds patrols to spot and investigate concerns.
Swim coach, Learn to Swim instructor and front store clerk
Long Tan Aquatics
01.2018 - 01.2020
- Coached youth aged 8 to 15 for competitive swim team and oversaw participation in local and interstate events annually.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
- Collaborated with other coaches to develop effective team training strategies and practice schedules.
Retail salesperson
Townsville Intersport
01.2019 - 09.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
Education
Cert IV - FITNESS
TAFE NSW
NSW12-2024
FITNESS
Cert III - TAFE NSW
NSW12-2023
Cert III - Sport and Recreation, Fitness
TAFE QLD
QLD12.2021
Completed year 12 - Biology, English, Physical Education, Drama, Geography, Mathematics A
Pimlico State High School
Townsville, QLD12.2018
O'Connor Catholic College
Armidale, NSW12.2016
Waihi College
12.2015
Accomplishments
- Placed Top 50 in the World at the 2024 World Swimming Championships (25m), Budapest Hungary
Skills Qualities
- Sports Administration Expertise
- Cultural Engagement
- Fitness Program Development
- Effective Conflict Management
- Effective Time Management
- Risk Analysis Expertise
- Community Engagement
- Project Implementation
- Strategic Partnership Development
- Strong Self-Discipline
- Attention to Detail
- Commitment to Sports
Personal Information
- Citizenship: Australian
- Date of Birth: 30/10/2000
- Country of Birth: New Zealand
Certification
Certificate III in Sport and Recreation (SIS30115) – TAFE QLD
Certificate IV in Fitness (SIS40221) – TAFE NSW
Certificate III in Fitness (SIS30321) – TAFE NSW
Provide First Aid (HLTAID011) Achieved 2024
Provide CPR (HLTAID009) Achieved 2024
Foundation Coach Qualification - Austswim
Current member of New Zealand International Swim Team
Being a member of the New Zealand International Swim Team is a prestigious achievement that reflects a high level of skill, dedication, and performance in competitive swimming. As a team member, I haved represented New Zealand on the world stage, competing in elite international events such as the World Swimming Championships, Oceania Swimming Championships, and other prestigious competitions. I have also fulfilled my duties as a professional athlete by giving back to smaller grass root sporting teams in Newcastle and surrounding areas by providing Swim clinics and speech presentations to help share my experience
*I am an Australian citizen but I represent New Zealand as it is my country of birth.
Languages
English
Timeline
Member Relations Consultant
Nusport
01.2024 - Current
Gym Instructor/Gym Floor Attendant
Nusport
09.2023 - Current
Group fitness Instructor/ Personal Trainer
Sports World Cairns
01.2022 - 05.2022
Swim coach and Learn to Swim instructor
Woree Aquatic Centre
01.2021 - 01.2022
Security guard
Caps Security and Elite Security Management
01.2019 - 01.2021
Retail salesperson
Townsville Intersport
01.2019 - 09.2019
Swim coach, Learn to Swim instructor and front store clerk
Long Tan Aquatics
01.2018 - 01.2020
O'Connor Catholic College
Cert IV - FITNESS
TAFE NSW
FITNESS
Cert III - TAFE NSW
Cert III - Sport and Recreation, Fitness
TAFE QLD
Completed year 12 - Biology, English, Physical Education, Drama, Geography, Mathematics A
Pimlico State High School
Waihi College
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