Jack Heuston
MATCHAM,New South Wales
Summary
Dynamic operations professional with a proven track record at Macquarie Bank, excelling in workload prioritisation and relationship building. Enhanced customer satisfaction through strategic process improvements and operational excellence. Adept at fostering teamwork while implementing cost reduction strategies, ensuring efficiency and compliance in all tasks.
Overview
8
8
years of professional experience
Work History
Senior Operations Associate
Macquarie Bank
02.2025 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
- Streamlined operational processes by identifying inefficiencies and implementing strategic improvements.
Operations Associate
Macquarie Bank
02.2024 - 02.2025
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Food and Beverage Attendant
Crowne Plaza Terrigal Pacific
10.2020 - 03.2024
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Team Associate
Grill'd
04.2019 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Floor Associate
Toys"R"Us
05.2017 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
Education
Bachelor of Business Administration - Management
Macquarie University
Sydney, NSW10-2023
High School Diploma -
Terrigal High School
Terrigal, NSW10-2019
Skills
- Workload prioritization
- Meeting deadlines
- Relationship building
- Teamwork and collaboration
- Operational excellence
- Cost reduction strategies
Timeline
Senior Operations Associate
Macquarie Bank
02.2025 - Current
Operations Associate
Macquarie Bank
02.2024 - 02.2025
Food and Beverage Attendant
Crowne Plaza Terrigal Pacific
10.2020 - 03.2024
Team Associate
Grill'd
04.2019 - 03.2021
Floor Associate
Toys"R"Us
05.2017 - 07.2018
Bachelor of Business Administration - Management
Macquarie University
High School Diploma -
Terrigal High School
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