Summary
Overview
Work History
Education
Skills
Timeline
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Jack Heuston

MATCHAM,New South Wales

Summary

Dynamic operations professional with a proven track record at Macquarie Bank, excelling in workload prioritisation and relationship building. Enhanced customer satisfaction through strategic process improvements and operational excellence. Adept at fostering teamwork while implementing cost reduction strategies, ensuring efficiency and compliance in all tasks.

Overview

8
8
years of professional experience

Work History

Senior Operations Associate

Macquarie Bank
02.2025 - Current
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
  • Streamlined operational processes by identifying inefficiencies and implementing strategic improvements.

Operations Associate

Macquarie Bank
02.2024 - 02.2025
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.

Food and Beverage Attendant

Crowne Plaza Terrigal Pacific
10.2020 - 03.2024
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.

Team Associate

Grill'd
04.2019 - 03.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.

Floor Associate

Toys"R"Us
05.2017 - 07.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.

Education

Bachelor of Business Administration - Management

Macquarie University
Sydney, NSW
10-2023

High School Diploma -

Terrigal High School
Terrigal, NSW
10-2019

Skills

  • Workload prioritization
  • Meeting deadlines
  • Relationship building
  • Teamwork and collaboration
  • Operational excellence
  • Cost reduction strategies

Timeline

Senior Operations Associate

Macquarie Bank
02.2025 - Current

Operations Associate

Macquarie Bank
02.2024 - 02.2025

Food and Beverage Attendant

Crowne Plaza Terrigal Pacific
10.2020 - 03.2024

Team Associate

Grill'd
04.2019 - 03.2021

Floor Associate

Toys"R"Us
05.2017 - 07.2018

Bachelor of Business Administration - Management

Macquarie University

High School Diploma -

Terrigal High School
Jack Heuston