Jack Hewitt

• Handled customer complaints and resolving any issues to the best of my ability.
• Assisting customers with tailoring their purchases. Giving the best advice on what clubs and flex will suite them from ability, age and height.
• Communicating with Pro shops in the UK, Ireland and Europe to discuss logistics around shipping stock to and from the company. Also assisting customers looking to sell their unwanted clubs to the company.
• Liaising with the courier companies (DPD and FedEx) regarding costs and issues.
• Updating and adding information to the companies website.
• Evaluating employee performance, coached and trained to improve in weak areas.
• Assisting and mentoring staff members on how to handle these issues.
• Leading team members, assigning tasks, training new employees and providing feedback.
• Daily involvement with recruiting and interviewing.
• Managing the week to week rota for the team.
• Great knowledge gained for variety of golf equipment.
• Occasionally helped out in the shop on site.

- I worked with this company on two separate occasion in 2017 and 2020.

- Covering wheat and grain in Lake Grace and surrounding areas (WA) after harvest.

- Dealing with machinery to pull tarps over the bulk heads where the produce is stored for winter.

- Worked in a large team with mainly backpackers and enjoyed it immensely.

- During the harvest we worked 13 days on and 1 off for around 3-4 months.

- In 2020 I worked in Lake Grace Mon-Fri repairing tarps to make sure they were fit for harvest.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Served high customer volumes during special events, nights, and weekends.
• Assisted with inventorying beverage stock and bar supplies.