Jack Hitchens
Perth,WA
Summary
Reliable, motivated, and hard-working hospitality professional with 6+ years of experience in dynamic hospitality settings, including FIFO and remote island placements. Skilled in bar service, team leadership, customer engagement, and operating under pressure. Comfortable with rostered living arrangements and remote environments. Currently seeking FIFO hospitality work to bring strong work ethic, adaptability, and high service standards to remote operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FIFO Service Attendant
CORESTAFF Services
09.2024 - 11.2024
- Communicated clearly with cooking staff, confirmed orders and answered questions.
- Working across a range of functions to support operational needs
- Housekeeping/Cleaning accommodation rooms
- Assisting in the Kitchen and Dining Room service areas
- Providing customer service in the Tavern or Retail shop
- Maintaining cleanliness of outdoor areas and grounds
- Ensured fully stocked fridges and products to meet the demands of guests
- Cleaned and maintained the space to adhere to safety and health regulations
- Managed payments through EFTPOS and cash handling
Bartender
Palm Bay Resort (Remote Island)
02.2025 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Head Runner
Soho House
04.2023 - 08.2024
- Managed other members of my team to ensure efficient & smooth service
- Worked long hours including 12 hour shifts
- Delegating tasks to individuals allowing other areas of house to provide an excellent service with fully stocked stations
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Garnished dishes & quickly delivered items to customers, minimizing wait times
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Food & Beverage
Deloitte
12.2024 - 02.2025
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bartender
Cecconi's
10.2022 - 01.2023
- Developed an understanding of cocktail making and fine wines
- Delivered high standard customer service with energetic engagement
- Ability to work under pressure calmly and efficiently under high customer volume
- Maintained a clean bar by regularly wiping, disposing bottles, filling ice bins, and washing glasses
- Stocked and maintained sufficient levels of drinks behind the bar to ensure a smooth service
- Trained as a barista as part of the service, delivering high quality coffee including coffee art
Kitchen Crew Member
Five Guys
04.2020 - 09.2021
- Handled currency & credit transactions quickly and accurately
- Operated commercial deep fryers, ovens, and other kitchen equipment
- Followed procedures for safe food preparation, assembly, and presentation
- Maintained high standards of customer service during high-volume, fast-paced operations
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Ensured consistent food quality through strict adherence to recipes and presentation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Bartender
The White Hart
07.2017 - 09.2017
- Acted as a support to other bartenders by creating drinks and helping to maintain and stock the bar
- Helped with inventory control and managing stock to allow the manager to order what is needed
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upheld strict regulations for safe alcohol service and food safety.
Education
BA(Hons) - Architecture & Design
University of Brighton
06.2023
Skills
- Safety Procedures
- Ability to work long hours
- Food safety
- Physical stamina
- Customer service
- Time management
- Problem-solving
- Resilience
- Adaptability
- Time management
- Ability to work in remote areas such as FIFO or resort islands
Hobbies and Interests
- Football
- Golf
- Design
- Travelling
- Gym
- Snowboarding
- Architecture
Education And Awards
- BA(Hons) Architecture & Design, University of Brighton, 06/01/23
- Duke of Edinburgh Awards, 07/01/14 - 09/30/17, Completed all three levels; Bronze, Silver and Gold of the Duke of Edinburgh Award, gaining hands-on experience in remote environments through multi-day expeditions. Developed key FIFO-relevant skills including physical endurance, hazard awareness, time management, and effective communication under pressure. The program also strengthened my ability to adapt quickly, work in close-knit teams, and stay motivated during long hours in isolated settings.
Certification
Food Safety Certification
National Police Check
RSA
Timeline
Bartender
Palm Bay Resort (Remote Island)
02.2025 - Current
Food & Beverage
Deloitte
12.2024 - 02.2025
FIFO Service Attendant
CORESTAFF Services
09.2024 - 11.2024
Head Runner
Soho House
04.2023 - 08.2024
Bartender
Cecconi's
10.2022 - 01.2023
Kitchen Crew Member
Five Guys
04.2020 - 09.2021
Bartender
The White Hart
07.2017 - 09.2017
BA(Hons) - Architecture & Design
University of Brighton
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