Jack Hodges
Black Head,NSW
Summary
Dynamic professional with a proven track record at Forster Tuncurry Meat & Chicken, excelling in customer service and inventory management. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective communication. Skilled in fostering positive customer relationships and streamlining processes, contributing significantly to team success and business growth.
Professional retail worker with comprehensive experience in providing exceptional customer service and ensuring smooth store operations. Reliable team player known for flexibility and focusing on achieving sales goals. Skilled in inventory management and fostering positive customer interactions.
Professional with experience in customer service, inventory management, and sales support. Strong focus on team collaboration and consistently achieving results. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shop Assistant
Forster Tuncurry Meat & Chicken
04.2024 - 02.2025
- Maintained a clean and organized workspace, ensuring efficient operations and adherence to health and safety regulations.
- Provided exceptional customer service with prompt assistance, answering questions on meat selection, preparation, and cooking techniques.
- Handled cash and made change to process sales transactions for customers.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
IT Trainee
Catholic Schools Parramatta Diocese
02.2024 - 04.2024
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Reduced downtime during network outages by quickly identifying and addressing root causes.
- Maintained detailed documentation for all IT processes, providing a valuable resource for future reference and training purposes.
- Contributed to the successful completion of IT projects on time and within budget through diligent task management.
- Ensured maximum system uptime by proactively monitoring networks for potential issues or irregularities.
- Assisted in the development of custom applications, increasing the functionality of existing systems.
- Streamlined processes for increased efficiency by automating routine IT tasks.
- Helped minimize security risks by conducting thorough vulnerability assessments on company networks.
- Collaborated closely with senior IT staff members on various projects, gaining valuable insights into more advanced aspects of the field.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Shop Assistant
Forster Tuncurry Meat & Chicken
05.2020 - 01.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Remained calm and composed in tense situations involving angry or upset customers.
Education
High School Diploma -
Great Lakes College
Tuncurry, NSW12-2023
Skills
- Communication
- Order fulfillment
- Product display
- Strong analytical skills
- Hardware maintenance
- Quality assurance testing
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- POS systems
- Stock replenishment
Timeline
Shop Assistant
Forster Tuncurry Meat & Chicken
04.2024 - 02.2025
IT Trainee
Catholic Schools Parramatta Diocese
02.2024 - 04.2024
Shop Assistant
Forster Tuncurry Meat & Chicken
05.2020 - 01.2024
High School Diploma -
Great Lakes College
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