Jack Jaeger
Subiaco,WA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and committed to leaving a great, lasting impression.
Overview
8
8
years of professional experience
Work History
Hotel Reservations Agent
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Provided primary customer support to internal and external customers.
Hotel Front Desk Supervisor
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hotel Front Desk Receptionist
Meininger Hotels
10.2019 - 08.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed lost and found items to assist guests with retrieving belongings.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Upholstery Assistant
Impac Furniture
03.2015 - 09.2019
- Stretched and tacked fabric into place.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Disassembled Sofas to reupholster fabric.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Received and processed both written and verbal instructions, prints and work orders.
- Measured, cut and sewed materials to fit specifications.
Education
Diploma of Commerce -
North Metropolitan TAFE
Perth, WA07.2019
Diploma of Business -
North Metropolitan TAFE
Perth, WA06.2018
Certificate IV in Business -
North Metropolitan TAFE
Perth, WA06.2017
Certificate II in Business -
VETIS
Perth, WA06.2017
Skills
- Complex Problem-Solving
- Customer Interaction
- Complaint Management
- Customer Service
- Maintenance Team Collaboration
- Brand Representation
- Calm and Professional Under Pressure
- English & German Fluency
Languages
English
Native or Bilingual
German
Full Professional
Timeline
Hotel Reservations Agent
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
Hotel Front Desk Supervisor
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
Hotel Front Desk Receptionist
Meininger Hotels
10.2019 - 08.2021
Upholstery Assistant
Impac Furniture
03.2015 - 09.2019
Diploma of Commerce -
North Metropolitan TAFE
Diploma of Business -
North Metropolitan TAFE
Certificate IV in Business -
North Metropolitan TAFE
Certificate II in Business -
VETIS
Similar Profiles
CANDI D REPKACANDI D REPKA
Office Manager/Paralegal at Schulz & SchulzOffice Manager/Paralegal at Schulz & Schulz
Mason RiemannMason Riemann
Sales Associate at Mauer GMCSales Associate at Mauer GMC
MATHEW MAUERMATHEW MAUER
Owner at Mauer Lawn and Landscape L.L.C.Owner at Mauer Lawn and Landscape L.L.C.
Alexandra LeitchAlexandra Leitch
Privacy Compliance Officer (Contractor) at Citi BankPrivacy Compliance Officer (Contractor) at Citi Bank
Laura FinnertyLaura Finnerty
Recruitment Administrator at TuslaRecruitment Administrator at Tusla