Jack Jaeger
Subiaco,WA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and committed to leaving a great, lasting impression.
Overview
8
8
years of professional experience
Work History
Hotel Reservations Agent
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Provided primary customer support to internal and external customers.
Hotel Front Desk Supervisor
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hotel Front Desk Receptionist
Meininger Hotels
10.2019 - 08.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed lost and found items to assist guests with retrieving belongings.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Upholstery Assistant
Impac Furniture
03.2015 - 09.2019
- Stretched and tacked fabric into place.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Disassembled Sofas to reupholster fabric.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Received and processed both written and verbal instructions, prints and work orders.
- Measured, cut and sewed materials to fit specifications.
Education
Diploma of Commerce -
North Metropolitan TAFE
Perth, WA07.2019
Diploma of Business -
North Metropolitan TAFE
Perth, WA06.2018
Certificate IV in Business -
North Metropolitan TAFE
Perth, WA06.2017
Certificate II in Business -
VETIS
Perth, WA06.2017
Skills
- Complex Problem-Solving
- Customer Interaction
- Complaint Management
- Customer Service
- Maintenance Team Collaboration
- Brand Representation
- Calm and Professional Under Pressure
- English & German Fluency
Languages
English
Native or Bilingual
German
Full Professional
Timeline
Hotel Reservations Agent
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
Hotel Front Desk Supervisor
Schulz Hotels Berliner Mauer
09.2021 - 03.2023
Hotel Front Desk Receptionist
Meininger Hotels
10.2019 - 08.2021
Upholstery Assistant
Impac Furniture
03.2015 - 09.2019
Diploma of Commerce -
North Metropolitan TAFE
Diploma of Business -
North Metropolitan TAFE
Certificate IV in Business -
North Metropolitan TAFE
Certificate II in Business -
VETIS
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