- Getting involved in local advocacy groups to promote positive change in the community
- Team Sports
- Reading
- Camping
- Road Trips
- Backpacking and Hiking
Caroline Stevenson
Bomaderry,Australia
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Utilizes strong organizational skills and effective communication to manage administrative tasks and support team productivity. Knowledge of implementing best practices to enhance workflow and operational efficiency.
Professional with proven track record in office management, bringing robust organizational and coordination skills. Adept at streamlining processes, enhancing team collaboration, and ensuring smooth daily operations. Strong problem-solver with keen eye for detail, ready to adapt to evolving challenges and drive productivity. Known for reliability, effective communication, and fostering cohesive work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
ALI Civil Pty Ltd.
10.2020 - Current
- Oversee operations and provide corrective feedback to achieve daily and long-term goals.
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Train new employees on proper protocols and customer service standards.
- Manage daily office operations, ensuring efficiency and organization across all administrative functions.
- Supervise staff, fostering professional development and enhancing team performance through mentorship and training programs.
- Conduct safety audits to identify hazards and ensure compliance with regulations.
- Developed and implemented safety training programs for employees across various departments.
- Collaborated with management to establish emergency response plans and procedures.
- Lead incident investigations to determine root causes and prevent future occurrences.
- Mentor junior safety staff, fostering a culture of continuous improvement in safety practices.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Inspect worksites, practices, and gear for compliance with established safety standards.
- Enhance employee engagement in safety programs through interactive workshops and feedback sessions.
- Created and maintained compliant work environment.
Office Manager
Jirgens Civil
11.2010 - 09.2020
- Oversaw daily office operations, ensuring efficient workflow and resource management.
- Implemented inventory management systems to streamline materials tracking and procurement processes.
- Developed and maintained office budgets, optimizing expense tracking for improved financial accuracy.
- Trained and mentored junior staff, fostering a collaborative team environment and enhancing productivity.
- Coordinated project timelines with cross-functional teams to ensure timely completion of client deliverables.
- Improved vendor relationships through effective communication, resulting in enhanced service delivery and cost savings.
- Conducted regular performance reviews, providing constructive feedback to enhance team effectiveness and morale.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Logistics Coordinator
Texoil Services
02.2006 - 09.2010
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Negotiated contracts to secure favorable rates and terms.
- Monitored and adjusted inventory levels according to demand.
Office Manager
Hickeys Stoneworks
10.2003 - 01.2006
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Delivered performance reviews, recommending additional training or advancements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Education
Graduate Diploma - Business Administration And Management
Cork College of FET
06.2002
Skills
- Mentoring and Training
- Recruitment Strategies
- Contract Management
- Customer Relationship Management
- Workforce Planning
- Team Collaboration
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Safety training
- Workplace safety
- Hazard identification
- Occupational safety
- Workplace inspections
- Safety policies
- Risk management
- Incident reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Cert 3 WHS Training - 2021
Interests
Timeline
Administrative Office Manager
ALI Civil Pty Ltd.
10.2020 - Current
Office Manager
Jirgens Civil
11.2010 - 09.2020
Logistics Coordinator
Texoil Services
02.2006 - 09.2010
Office Manager
Hickeys Stoneworks
10.2003 - 01.2006
Graduate Diploma - Business Administration And Management
Cork College of FET