Summary
Overview
Work History
Education
Skills
Timeline
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Jack Johanson

Hamilton Island,QLD

Summary

Proven leader with a track record of enhancing safety and optimizing crew performance at Explore Hamilton Island. Leveraged marine safety and excellent communication skills to surpass maritime regulations and elevate guest experiences. Achieved incident-free voyages through innovative problem-solving and adaptability, significantly improving operational efficiency and crew collaboration. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Skipper

Explore Hamilton Island
01.2024 - Current
  • Enhanced safety protocols by implementing rigorous training sessions and emergency drills for crew members.
  • Managed vessel maintenance tasks for optimal performance, ensuring timely inspections and repairs.
  • Implemented time-saving measures during docking procedures which improved departure times significantly.
  • Enhanced onboard guest experience by providing personalized services ensuring their comfort throughout the trip.
  • Optimized fuel consumption by implementing smart routing strategies and regular engine maintenance checks.
  • Ensured compliance with maritime regulations, consistently passing inspections without violations.
  • Streamlined communication channels among crew members to enhance collaboration during critical operations.
  • Successfully completed numerous voyages without incidents by focusing on proactive planning before each journey.
  • Regularly reviewed weather forecasts to determine the safest routes possible while minimizing delays due to adverse conditions.
  • Evaluated crew performance regularly offering constructive feedback which contributed towards professional growth.
  • Coordinated with other skippers to develop best practices, improving overall fleet performance.
  • Trained new crew members in critical skills such as knot tying, navigation, and safety procedures, raising overall team competency levels.
  • Cultivated a positive work environment that fostered teamwork among the crew while maintaining high morale.
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Kept guest areas clean, removing trash and dirty dishes.
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
  • Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
  • Took responsibility for ship operations in cases of injury or illness.

1st Mate/ Snorkel Guide

Explore Hamilton Island
10.2022 - Current


  • Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
  • Evaluated crew performance regularly by setting clear objectives, providing constructive feedback with daily debriefs and identifying areas for professional growth.
  • Conducted regular drills to maintain proficiency in essential skills such as firefighting, life-saving techniques, and damage control procedures.
  • Managed personnel assignments and rotations effectively to optimize team performance while preventing fatigue-related issues.
  • Maintained detailed voyage records, facilitating accurate tracking of progress and performance metrics.
  • Ensured timely reporting of incidents or near-misses, fostering an environment that prioritizes continuous improvement in safety measures.
  • Enhanced vessel safety by conducting thorough inspections and maintaining equipment to meet regulatory standards.
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Maintained timetables by monitoring and managing loading and discharging cargo passengers and arranging for boat to be fueled, restocked with supplies and repaired.
  • Developed comprehensive training programs for new hires, improving overall crew performance.
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
  • Maintained boat logs and oversaw cargo storage on or below decks, securing items, and protecting products from damage or loss.

Owner, Senior Barber

Your Barber CO
08.2021 - 09.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Resolved guest complaints about service or style.

Barber

Electric Chair Barbershop, Whiskey Barbers
05.2017 - 08.2021
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Advised clients on how best to care for hair and maintain health between visits.

Education

Coxswain Grade 1 - Maritime Studies

Whitsunday Sailing Club
Airlie Beach, QLD
06.2023

Certificate III Barbering - Hair And Beauty

Matters In Gray
Wynnum, QLD
08.2019

Skills

  • Marine Safety
  • Marine Communications
  • Crew Management
  • Mooring Techniques
  • Boat maintenance
  • Tender Operation
  • Customer Relations
  • Reliability
  • Excellent Communication
  • Problem-Solving
  • Emergency equipment knowledge
  • Adaptability and Flexibility

Timeline

Skipper

Explore Hamilton Island
01.2024 - Current

1st Mate/ Snorkel Guide

Explore Hamilton Island
10.2022 - Current

Owner, Senior Barber

Your Barber CO
08.2021 - 09.2022

Barber

Electric Chair Barbershop, Whiskey Barbers
05.2017 - 08.2021

Coxswain Grade 1 - Maritime Studies

Whitsunday Sailing Club

Certificate III Barbering - Hair And Beauty

Matters In Gray

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Jack Johanson