Jack Johns
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Bartender
Wally Pub
08.2021 - 02.2023
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Hospitality Worker
Wally Pub
08.2021 - 02.2023
- Trained new staff members in customer service techniques and restaurant operations.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Education
High School Diploma -
Trafalgar High-school
Trafalgar11.2023
Associates Degree in Engineering Technologies - Engineering
RMIT University
Melbourne, VIC11.2025
Skills
- Cash Handling
- Customer Service
- Invoicing and Billing
- Upselling strategies
- Cleaning and sanitizing
- Problem-solving skills
Taekwondo
I have recently joined RMIT's World Taekwondo classes, these run Tuesday and Thursday 6.00-8.30pm.
Additional Information
I am available for work from Friday to Sunday all day.
Timeline
Bartender
Wally Pub
08.2021 - 02.2023
Hospitality Worker
Wally Pub
08.2021 - 02.2023
High School Diploma -
Trafalgar High-school
Associates Degree in Engineering Technologies - Engineering
RMIT University
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