Jack Kirwan
Dublin
Summary
Goal-oriented professional versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, and maintaining consistent performance in international environments. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
The Learning Group
12.2023 - Current
- Contact prospective students to understand their goals, and discuss the course that best suits them
- Create rapport to understand their motivations, to tailor make a pitch that entices
- Secure enrolments, and finalise payments by using several payment options
- Brought in over 300,000 AUD in revenue, in first 3 months
- Working to hit several KPIs
- Analysed and utilised data on a number of points, to understand and improve performance of myself, and my team via Salesforce and other data tools
- In two out of three months at the company, I was the top seller
- Regularly provided one-to-one training and guidance to colleagues.
Customer Experience Associate
Accenture
05.2022 - 09.2023
- Provide advice to business owners on how to get the best of Google Ads and their digital marketing campaigns
- Promoted to the higher spend team after less than 6 months
- Consistently hit qualitative and quantitative targets, while working with strict timelines
- Analysing customers' business models, marketing budgets and goals, to provide advise on how to best use Google's advertising platforms
- Speaking with customers to understand them, their issues, their goals in order to find them the best solution for them
- Contacted customers via phone call, email and chat messages through English and German
- Completed multiple Google Ads certificates and multiple technology topics courses
- Working closely with team members to provide answers for customers.
Customer Logistics Management Assistant
Infineon Technologies
10.2021 - 04.2022
- After returning to Ireland, rehired and promoted to Customer Logistics Management Assistant
- Used SAP and other internal software to create, change and cancel customer orders
- Analysed stock levels, and customer profile to approve or reject orders and supply requests
- Solved issues with tight supply, by being flexible and analysing inventory levels, across warehouses around the world
- Fulfilling requests for customer specific pieces
- Worked as part of a team to solve challenges and create innovative solutions
- Analysed delivery reports
- Informed customers and co-workers which products are in tight supply and why they are
- Focused on several KPIs to track and analyse performance in order to evaluate company and team performance
- Regularly presented reports and data to team members and management.
Intern in International Markets and Business Development
ABOUT YOU
06.2021 - 09.2021
- Ensuring correct translations for website, app and newsletters
- Provided advice on how to increase revenue's using country and culture specific knowledge
- Aided content team with social media posts and captions, coming up with my own and giving my opinion on other people's
- As the main English speaker, a lot of responsibility fell to me
- Quality checks of the website - Ensuring check-out worked, that footnotes are present, the basket and wish list worked
- Created presentations on ideas about how to improve sales, and customer experiences.
Customer Logistics Intern
Infineon Technologies
04.2020 - 07.2020
- Completed order creations, changes and cancellations
- Used SAP, Microsoft Office and other internal software to complete supply issues
- Created customer reports to present to other team members
- Analysed stock levels, and customer profile to approve or reject orders and supply requests
- Focused on several KPIs to track and analyse performance in order to evaluate company and team performance.
Education
Bachelor of Arts - Global Business Germany. 2.1 Grade
Dublin City University
Dublin 10.2022
No Degree - International Management
ESB Hochschule, Reutlingen University
Reutlingen, Germany09.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- SAP
- Google Ads
- Salesforce
- German Language
- SEO
- Sales
Timeline
Sales Associate
The Learning Group
12.2023 - Current
Customer Experience Associate
Accenture
05.2022 - 09.2023
Customer Logistics Management Assistant
Infineon Technologies
10.2021 - 04.2022
Intern in International Markets and Business Development
ABOUT YOU
06.2021 - 09.2021
Customer Logistics Intern
Infineon Technologies
04.2020 - 07.2020
Bachelor of Arts - Global Business Germany. 2.1 Grade
Dublin City University
No Degree - International Management
ESB Hochschule, Reutlingen University
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