Jack Lang
Brisbane,Australia
Summary
Dedicated professional in sports management consistently achieving company goals through organized practices. Proven ability to work under pressure, excelling in adapting to new situations and challenges to enhance the organization\'s brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stadium FOH Manager & Social Media Manager
Hibiscus Stadium Management & South West Metro Pirates
04.2024 - Current
- Managed and oversaw stadium bookings using the Skedda scheduling system, ensuring efficient allocation of court space
- Coordinated court reservations with both existing and prospective hirers, fostering strong relationships with clients
- Addressed and responded promptly to all inquiries regarding court bookings, providing detailed information and support
- Developed comprehensive quotes for large-scale events and activities, ensuring accurate pricing and effective event planning
- Organized and managed ticket sales for casual shoot-around sessions, ensuring smooth operations and customer satisfaction
- Set up stadium courts and facilities based on attendee requirements, ensuring a seamless event experience
- Liaised with SWMBI staff to assess and allocate court space based on operational needs and event schedules
- Supervised and directed casual stadium staff, collaborating with the Stadium Manager to ensure efficient facility operations
- Provided first aid services to attendees as needed, maintaining a safe and secure environment
- Developed and created engaging content for SWMBI's social media platforms (Facebook, Instagram), ensuring brand consistency and audience engagement
- Facilitated and managed the SWMBI social media content calendar, coordinating posts and campaigns in line with organizational priorities
- Maintained overall cleanliness and presentation of the stadium, ensuring a positive environment for all attendees
- Oversaw the management and organization of stadium equipment and conduct regular stocktakes to ensure availability and functionality
- Assisted attendees with inquiries and requests, providing outstanding customer service
- Performed small-scale stadium maintenance tasks as needed to ensure the facility remains in top condition
- Monitored and responded to messages across all SWMBI social media platforms, maintaining timely and professional communication
- Fostered engagement with related social media accounts to build community awareness and support SWMBI's initiatives
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Operations Manager
Nelson Basketball Association
02.2022 - 03.2024
- The Development and implementation of all NBA Competitions (5x in Winter Season and 6x in Summer Season)
- Development and delivery of local and regional tournaments (3x per year)
- Liaising with school sport co-ordinators and referees including the implementation and coordination of referee/score bench training
- Head of Representative programme (1x National Championship, first in 26 years, 7x Top 8 finishes U13 - U19 Age groups)
- Membership retainment and recruitment (+600 Members from commencement)
- Facility Management and Operation of Jack Robins Memorial Stadium (90% fulfilment through Peak Hours)
- Regional Coach Developer lead - coaching clinics, recruiting relevant trainers and mentors
- Allocation of courts, referees and other personnel for competitions
- NBA programmes development and implementation - Kiwihoops, Girls Got Game, Rep Development
- Development of resources around the style of play, coaching and refereeing
- Head contact with facilities managers, other sports, school sport coordinators and club presidents
- Social Media and Marketing Lead
- Floor control of competitions and tournaments including those hosted by the NBA
- Assisting in selection process for representative teams
- Assist the female development officer with growing female participation
- Conflict management within NBA competitions
Labourer
Extra Staff & Tech 5
11.2018 - 10.2021
- Construction site Labourer and Hammer hand for multiple sites around the Christchurch area
- Frame factory production line worker
- Recreational services - park maintenance team / sports field line marking team
- Pick Packer/ Stock take roles
Media Operator & Social Media Game Planner Intern
Football South
11.2020 - 03.2021
- Develop and deliver on a media plan for the 2021 community football season
- Reviewing previous seasons promotion strategy and developing a plan to improve and professionalize
- Organize and deliver NZF (NZ Football) media campaigns as they get launched such as Girls and Women's Month, 'GET IN' to football campaigns etc
- Provide a report recommending the overall media directions and initiatives to Football South moving forward, using research and reviews of other organizations best practice
- Conduct media activities for smaller projects, including term 1 futsal leagues and other activities that need promoting within the organization
- Professionalizing the look and sound of Football South's media platforms and general media presence
- Attending events held by Football South where a promotional opportunity may be present
- Communicating with staff about options for promoting their sector of football/futsal i.e
- Holiday camps, social leagues
- Creating graphics for use on the Football South social media platforms and/or website or general promotional areas
- Communicating with local clubs or potential partners on media or promotional related activities
- Review design, information and look of the website and adjust to align with Football South's strategic vision
Referee & Floor Controller
Basketball Otago
05.2017 - 09.2020
- Floor controller and sole referee for Friday night school basketball league
- Sole referee and scorer for Wednesday night social basketball league
- Conflict management for incidents - reporting to referee manager
- Maintain cleanliness of gym and security of facility prior/ after games
- Report injuries and get proper assistance/ report to referee manager
- Understand and teach scoreboard controls and functions for new volunteers
Drive Thru Yard Member
Bunnings Warehouse
10.2017 - 02.2018
- Serve customers, including handling/cutting of materials, answering questions regarding products/installation of products, accepting payment at time of transaction
- Clean, stock, and tidy Drive-Thru
- Answer phones regarding product inquiries/pricing
- Handle any delivery questions or orders wanting to be placed
Education
Masters - Sport Development And Management
University of Otago
Dunedin, New Zealand03-2021
Bachelor of Science - Sport Development And Management
University of Otago
Dunedin, New Zealand11-2019
Skills
- Court management
- Event planning
- Customer service
- Social media management
- Staff supervision
- Budget management
- Conflict resolution
- Relationship building
- Training and coaching
Certification
Level 1 Coaching Course, Basketball New Zealand
First Aid Training - Comprehensive
CRM & Website Management
Social Media Management
Microsoft Office Proficiency
Working With Children Check (Blue Card)
Languages
Maori
Limited Working
Japanese
Elementary
Timeline
Stadium FOH Manager & Social Media Manager
Hibiscus Stadium Management & South West Metro Pirates
04.2024 - Current
Operations Manager
Nelson Basketball Association
02.2022 - 03.2024
Media Operator & Social Media Game Planner Intern
Football South
11.2020 - 03.2021
Labourer
Extra Staff & Tech 5
11.2018 - 10.2021
Drive Thru Yard Member
Bunnings Warehouse
10.2017 - 02.2018
Referee & Floor Controller
Basketball Otago
05.2017 - 09.2020
Masters - Sport Development And Management
University of Otago
Bachelor of Science - Sport Development And Management
University of Otago
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