Jack Li
DEANSIDE,VIC
Summary
Results-driven professional with a solid background in leadership, and a proven ability to apply skills across diverse business areas. I can bring strong sales expertise and a talent for building and maintaining both customer and business relationships. Known for a flexible, solution-focused approach that consistently drives performance and long-term success.
Overview
10
10
years of professional experience
Work History
Compliance Specialist
Vulcan Compliance
Auckland, New Zealand
07.2023 - 02.2025
- Arranged correct parts and instructed staff on model-specific parts for efficient ordering
- Validated thoroughness and adherence of paperwork to NZTA standards.
- Sourced new suppliers and contractors for improved resource allocation
- Reviewed and approved job orders, estimates, and invoices.
- Guided customers on navigating regulatory requirements to ensure compliance.
- Oversaw relationships with business customers
- Supervised small team of mechanics while establishing systems and processes to enhance work efficiency.
Workshop Manager
CCL Workshop
Auckland, New Zealand
01.2023 - 07.2024
- Resolved customer inquiries using extensive product knowledge
- Established strong customer relationships through exceptional service delivery.
- Coordinated scheduling of customer appointments and handled payments
- Organized customer events to guarantee positive experiences
- Educated customers on vehicle operations and maintenance practices
- Evaluated and identified vehicle issues
- Coordinated contractors for tasks beyond capabilities
General Manager
Urban Imports
Auckland, New Zealand
01.2020 - 01.2023
- Acquired vehicles from Japan and coordinated shipping logistics to New Zealand.
- Facilitated international money transfers and managed finance repayments to creditors.
- Conducted sales negotiations for vehicles, completing all necessary documentation.
- Coordinated with contractors to repair vehicles and negotiated pricing for services.
- Prepared customer finance documents for creditor approval and ensured timely processing.
- Upsold products such as extended warranties, detailing benefits to customers.
- Delegated tasks effectively among staff to enhance operational efficiency.
- Advertised vehicles while generating impactful social media content.
- Managed customer grievances concerning vehicle problems
Used Car Sales Consultant
Buy Right Cars
Auckland, New Zealand
01.2019 - 12.2019
- Sold customers on value proposition, emphasizing price and quality advantages over competitors
- Maintained cleanliness of yard and executed daily duties
- Engaged customers through cold calling to generate leads
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
Roadside Assistance Technician
AA New Zealand
Auckland, New Zealand
05.2016 - 12.2018
- Assisted customers via phone with troubleshooting minor vehicle issues.
- Documented and updated customer service requests in the system accurately.
- Promoted memberships by demonstrating value of additional benefits
- Identified vehicle issues and articulated available options to customer
- Coordinated tow trucks for vehicles requiring repairs beyond capabilities
- Deliver report on vehicles to workshops addressing vehicle issues.
Vehicle Technician
AA New Zealand
Auckland, New Zealand
01.2015 - 03.2016
- Conducted comprehensive vehicle maintenance and generated detailed reports.
- Resolved mechanical and electrical issues affecting vehicle performance
- Performed thorough pre-purchase inspections to assess vehicle condition.
Education
Skills
- Relationship management
- Problem solving
- Documentation management
- Regulatory compliance
- Process improvement
- Supplier sourcing
References
References available upon request.
Timeline
Compliance Specialist - Vulcan Compliance
07.2023 - 02.2025
Workshop Manager - CCL Workshop
01.2023 - 07.2024
General Manager - Urban Imports
01.2020 - 01.2023
Used Car Sales Consultant - Buy Right Cars
01.2019 - 12.2019
Roadside Assistance Technician - AA New Zealand
05.2016 - 12.2018
Vehicle Technician - AA New Zealand
01.2015 - 03.2016
Upon Request - ,
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