Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
JACK LIN

JACK LIN

Box Hill South,VIC

Summary

Experienced and versatile professional with a strong background in customer-facing roles and service delivery. Skilled in engaging with diverse clientele and managing high-pressure environments. I excel at maintaining professionalism, resolving inquiries, and ensuring compliance with company policies and procedures. I bring strong communication and organisational skills to roles requiring exceptional service standard.

Compassionate and dedicated Mental Health Worker with a strong commitment to supporting individuals experiencing mental health challenges. Skilled in providing person-centred care, promoting emotional well-being, and building trusting relationships with clients from diverse backgrounds. Experienced in working collaboratively with multidisciplinary teams to implement care plans, monitor progress, and ensure the highest standards of support. Passionate about advocating for mental health awareness and fostering inclusive, non-judgmental environments. Currently seeking a placement opportunity to apply my knowledge, further develop practical skills, and make a meaningful impact in the lives of others.

Overview

19
19
years of professional experience
1
1
Certification

Work History

TABLE GAME DEALER

Crown Casino
11.2005 - 05.2024
  • Operated table games, ensuring adherence to gaming regulations and house rules.
  • Delivered exceptional service to players, creating a welcoming and entertaining environment while explaining rules and game procedures clearly.
  • Observed and enforced fair play, ensured the integrity of the game, and resolved disputes professionally.
  • Accurately managed transactions and maintained secure handling of game equipment and currency.
  • Ensured compliance with casino policies and regulatory standards while identifying and reporting suspicious activities.
  • Delivered responsible gambling services and provided top tier customer service for international VIP clients.
  • Fostered an inclusive environment with an emphasis on diversity, teamwork, and continuous learning.

MORTGAGE BROKER

Vow Financial
11.2010 - 12.2011
  • Provided financial advice and mortgage brokerage services, assisting clients in navigating the finance market to achieve their goals.
  • Conducted market research and analysis to recommend suitable loan products based on individual client needs.

Education

Diploma - Hospitality Management

William Angliss Institute of TAFE
01.2003

Certificate IV - Financial Services (Finance/Mortgage Broking)

AAMC
01.2010

Certificate III - Hospitality

Crown College
01.2009

No Degree - Certificate IV in Mental Health

Aspire To Succeed
52 KING STREET CABOOLTURE QLD 4510
10-2025

Skills

  • Customer service
  • Communication skills
  • Ability to work independently and within a team
  • Patience and composure
  • Team player mentality
  • Social skills training
  • Self-care techniques
  • Wellness recovery action plan
  • Recovery planning
  • Client engagement

Certification

  • Working with Children Check

3589243A-01 Expire date 12 Sep 2030

  • Full Driver licence with comprehensive car insurance

LANGUAGES

English
Mandarin
Korean
Cantonese

Timeline

MORTGAGE BROKER

Vow Financial
11.2010 - 12.2011

TABLE GAME DEALER

Crown Casino
11.2005 - 05.2024

Certificate IV - Financial Services (Finance/Mortgage Broking)

AAMC

Certificate III - Hospitality

Crown College

Diploma - Hospitality Management

William Angliss Institute of TAFE

No Degree - Certificate IV in Mental Health

Aspire To Succeed
JACK LIN