Jack Loveday
South Morang,VIC
Summary
Dynamic and dedicated professional with a proven track record at IGA Plus Liquor, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and communication skills. Committed to maintaining a clean, safe environment while utilizing technical skills in point-of-sale systems to drive sales and improve operational efficiency.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in the first year electrical apprentice role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Stock Taker
IGA Plus Liquor
09.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper change and balance at shift end.
- Provided excellent customer service by assisting with product inquiries and recommendations.
- Collaborated with team members to optimize store layout for improved customer experience.
- Trained new cashiers on register operation and store policies, enhancing team performance.
- Resolved customer complaints promptly, contributing to increased satisfaction and loyalty.
- Monitored store cleanliness and organization, ensuring compliance with health standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Certificate II - Electro Technology
RMIT University
Richmond, VIC10-2023
Certificate II - Electro Technology
RMIT University
Melbourne, Victoria, VIC12-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Communication: able to effectively listen to employers' and customers' instructions, requests and ask questions to ensure work is completed safely and to a higher than expected standard
- Teamwork: able to follow precise instructions within a team to ensure success, as well as work effectively as a team to complete electrical projects to the best of our ability
- Problem-solving: take initiative to identify and resolve issues in electrical circuits across individual and group projects
- Time management: plan day-to-day work life to ensure consistent work output, performance, and reliability, helping ensure projects are completed on time
- Organisational skills: plan routes depending on distance and travel time to ensure timely customer service and ensure consistent punctuality and dependability in meeting deadlines and schedules
- Attention to detail: ensure all projects are thoroughly and carefully completed to ensure no faults or safety concerns in the workplace
- Work health and safety: committed to maintaining a clean and safe work environment, as well as following instructions provided by supervisors, colleagues and course trainers to ensure the overall safety throughout the workplace
- Technical skills: able to use a variety of tools to complete basic electrical tasks safely, these inclue, soldering, welding and stripping wires
Accomplishments
- Trained and mentored 15+ employees.
Certification
White Card; Number: 015158172201
First Aid Certificate, RMIT
Timeline
Cashier/Stock Taker
IGA Plus Liquor
09.2022 - Current
Certificate II - Electro Technology
RMIT University
Certificate II - Electro Technology
RMIT University