Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jack Lowry

Point Cook

Summary

Dynamic Hospitality Worker with a proven track record at Schnitz, excelling in customer service management and problem-solving. Skilled in POS systems and fostering teamwork, as well as significantly enhancing patron satisfaction and resolved complaints efficiently. Trained new staff, ensuring high-quality service and adherence to safety standards, contributing to the company's positive reputation.

Overview

2
2
years of professional experience

Work History

Hospitality Worker

Schnitz
03.2022 - 11.2023
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Trained new staff members on proper customer service and hospitality policies.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Education

VCE -

Emmanuel College
Point Cook, VIC
10.2024

Skills

  • Supply restocking
  • POS systems
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication

Accomplishments

  • Collaborated with team of 30 people in a hospitality setting, serving, preparing and cooking orders for a large number of people with accuracy and efficiency

Timeline

Hospitality Worker

Schnitz
03.2022 - 11.2023

VCE -

Emmanuel College
Jack Lowry