Jack Lucas
Katoomba,NSW
Summary
Dynamic professional with a proven track record in operations management and customer engagement, notably at Palais Royal and Lawson Chinese. Excelled in staff management and conflict resolution, enhancing business operations and customer satisfaction. Skilled in resource allocation and adaptable to changing environments, significantly contributing to team productivity and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Palais Royal
01.2024 - 09.2024
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Restaurant Manager
Lawson Chinese
08.2024 - 12.2024
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Front Desk Receptionist
Imperial Hotel & Restaraunt
01.2019 - 07.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained confidentiality of sensitive data to protect customer and business information.
Retail Sales Assistant
Rebel Sporting Goods
01.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Landscaper
BMHP
02.2018 - 03.2021
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Installed stonework according to landscape design plan and client specifications.
- Collaborated with gardeners to plan and design outdoor spaces.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Developed and implemented strategies for water conservation.
Education
Graduate Diploma - Audio Production
SAE INSTITUTE
Sydney, NSW04-2021
High School Diploma -
Katoomba High School
Katoomba11-2018
Skills
- Restaurant operations management
- Menu development
- Kitchen oversight
- Recruitment
- Schedule coordination
- Organization and prioritization
- Adaptable
- Conflict resolution techniques
- Customer engagement
- Business operations expertise
- Operations management
- Complaint resolution
- Staff management
- Resource allocation
Certification
- Workplace Organization and Management Techniques (WOMT) Certificate - Lean Enterprise Institute.
- Microsoft Office Specialist (MOS) - Microsoft.
- Communication Skills for Business (CSB) Certification - Certiport.
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Lawson Chinese
08.2024 - 12.2024
Receptionist
Palais Royal
01.2024 - 09.2024
Retail Sales Assistant
Rebel Sporting Goods
01.2022 - 07.2023
Front Desk Receptionist
Imperial Hotel & Restaraunt
01.2019 - 07.2021
Landscaper
BMHP
02.2018 - 03.2021
- Workplace Organization and Management Techniques (WOMT) Certificate - Lean Enterprise Institute.
- Microsoft Office Specialist (MOS) - Microsoft.
- Communication Skills for Business (CSB) Certification - Certiport.
Graduate Diploma - Audio Production
SAE INSTITUTE
High School Diploma -
Katoomba High School
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