Jack Lyons
Launceston,TAS
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Store Manger
Salty Dog Cellars
03.2019 - 08.2024
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Assistant
Harvey Norman
01.2017 - 03.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
Sales Assistant
Harvey Norman
02.2016 - 01.2017
- Customer service, answering calls about stock availability, price, warranty information and specifications, re-stocking goods, using product knowledge to provide information to make sales and hitting monthly targets
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
Electrical Sales Assistant
Col Jones, Betta Home Living
01.2015 - 02.2016
- Customer service, till and money handling, answering calls about stock, lay by payments, rental inquiries, organizing stock to be sent via Sea Swift to other remote islands, ordering and re-stocking goods, using product knowledge to provide information to make sales, organizing and planning local deliveries for purchased goods
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Dual Diploma - Music
TAFE Queensland
Nambour, QLD12-2013
High School Diploma -
Coolum State High School
Coolum Beach, QLD12-2012
Murray High School
Lavington, NSW03-2010
Lavington East Primary School
Lavington, NSW12-2007
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Processing payments
- Point of sale operation
- Visual Merchandising
- Brand and product knowledge
- Hospitality and accommodation
- Customer Service
- Attention to Detail
- Building Customer Loyalty
Qualifications/Achievements
- Dual Diploma in Sound Production & Music Business
- Queensland Certificate of Education
- Certificate II in Tourism
- Certificate III in Sports & Recreation – Statement of Attainment
- Responsible Service of Alcohol – Training Course Certificate
- OH&S - Statement of Attainment
- First Aid Certificates
Timeline
Store Manger
Salty Dog Cellars
03.2019 - 08.2024
Sales Assistant
Harvey Norman
01.2017 - 03.2019
Sales Assistant
Harvey Norman
02.2016 - 01.2017
Electrical Sales Assistant
Col Jones, Betta Home Living
01.2015 - 02.2016
Dual Diploma - Music
TAFE Queensland
High School Diploma -
Coolum State High School
Murray High School
Lavington East Primary School
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