Jack Maddeford
Eastern Creek,NSW
Summary
Currently in my third year of study doing my Bachelor of Arts with a pathway to teaching Primary at Western Sydney University. I am a volunteer soccer coach for St Pats Soccer club with 7 years of experience coaching young children, complimented with 20 plus years of playing the game, helping players build skills and enjoy the sport. Experienced Department and Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
10
10
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Department Manager, Shift Manager
McDonald's
Eastern Creek, NSW
11.2014 - 07.2022
- Trained and mentored new employees to maximise team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Decreased turnover rate by 5% in 6 months as people performance manager
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimise performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated stock to achieve optimum appeal and minimise shrinkage.
- Analysed and interpreted store trends to facilitate planning.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Crew/ Crew Trainer
Mcdonalds
Eastern Creek, NSW
- Promoted to Crew Trainer after 12 months
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety and performance requirements.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
Supervisor
Woolworths
10.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Loyola Senior High
Mount Druitt, NSW12.2017
Certificate I - Business
St. Agnes Catholic High School
Rooty Hill, NSW01.2016
Bachelor of Arts - Primary School Teaching
Western Sydney University
Parramatta 03.2023 - Current
Skills
- Coaching and Mentoring
- Employee Coaching and Motivation
- Work Planning and Organization
- Employee Relationships
- Customer Service
- Staff Hiring and Retention
- Managing Operations and Efficiency
- Motivational Leadership
- Team Supervision
- Waste Minimization
- Collaboration, Team building
- Self-Motivated
Certification
- Certificate 3 in Retail
- Certificate 1 in Business
- First Aid Certified
- Food Safety Supervisor Certificate
Referee
- Available upon request
Timeline
Bachelor of Arts - Primary School Teaching
Western Sydney University
03.2023 - Current
Supervisor
Woolworths
10.2022 - Current
Department Manager, Shift Manager
McDonald's
11.2014 - 07.2022
High School Diploma -
Loyola Senior High
Certificate I - Business
St. Agnes Catholic High School
Crew/ Crew Trainer
Mcdonalds
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