Jack Marchenko
Orlando,USA
Summary
Responsible and detail-oriented server with fine dining experience, focused on enhancing guest satisfaction through exceptional service and effective upselling. Committed to maintaining high hospitality standards while managing high-volume dining environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Server, In Room Dining Server
Beacon Grand Hotel
San Francisco, CA
04.2024 - 04.2025
- Delivered exceptional customer service, consistently enhancing guest satisfaction and a positive dining experience.
- Provided efficient and professional in-room dining and restaurant service, ensuring timely and accurate order fulfillment for guests.
- Managed multiple tables simultaneously, taking orders, serving food and beverages, and addressing guest needs promptly.
- Assisted with hosting duties, including greeting guests, seating them, and managing reservations to optimize table turnover.
- Collaborated effectively with back-of-house (BOH) and front-of-house (FOH) teams to ensure seamless service and accurate plating of dishes.
- Performed routine food preparation tasks as assigned, maintaining high standards of food quality and presentation.
- Served at private events and conferences/weddings.
Server
Coterie Cathedral Hill
San Francisco, CA
04.2024 - 12.2024
- Server with experience delivering service at Coterie Cathedral, an upscale fine dining establishment.
- Proficient in managing guest orders, courses with wine pairings.
- Providing menu recommendations, special dietary restrictions for regular residents and ensuring a refined dining experience.
- Skilled in collaborating with kitchen and bar staff to maintain seamless operations and uphold high standards of hospitality.
- Server with experience delivering service at Coterie Cathedral, an upscale dining establishment.
Server
Spago at Four Seasons Resort Maui
Island of Hawai'i, HI
05.2023 - 04.2024
- Delivered service in a luxury dining environment, ensuring guest satisfaction.
- Served food and beverages with precision in both indoor and scenic outdoor cabana areas, enhancing the dining experience.
- Managed reservations via OpenTable, handled special requests, and coordinated with kitchen staff for timely order fulfillment.
- Upsold menu items, promoted specials, and processed payments accurately while maintaining a clean and organized station.
- Developed expertise in fine dining etiquette and wine service, catering to high-profile guests with professionalism.
Server/Runner
25 Lusk Restaurant
San Francisco, CA
01.2022 - 05.2023
- Greeted and seated guests, ensuring a warm and professional first impression in a trendy, upscale setting.
- Took food and drink orders accurately, with attention to dietary preferences, including vegetarian options.
- Delivered food and beverages promptly to tables, coordinating with kitchen staff to ensure quality and presentation standards.
- Assisted with setting up and breaking down tables for reservations and events.
Front Desk Agent
Proper Hotel
San Francisco, CA
01.2020 - 12.2021
- Running food at sports bar in Metreon.
- Setting tables right according to the food course.
- Working at the private parties, conventions, and events.
- Firing orders with the kitchen and making them correctly in the order they were received.
Back Waiter, Runner
Tosca
San Francisco, CA
05.2018 - 04.2020
- Making beverages, coffee, espresso, latte.
- Clearing and resetting tables for next course, running food.
- Communication with kitchen and servers, helping guests with menu.
- Detailing dishes, garnishes and final touches, spices, oils etc.
- Working at the private parties, conventions, and events.
Server, Runner
Cotogna SF
San Francisco, CA
10.2015 - 08.2016
- Taking an order, entering the order in the computer, bringing the order to the customer.
- Greeting people, checking on the customer regularly, make right recommendations.
- Answer any questions about food menu, any daily specials, happy hours etc.
Education
Bachelors - Hospitality Business Management
Kharkiv National University
05.2016
Skills
- Organizational skills
- Cash handling
- Food service
- Customer service
- Time management
- Conflict resolution
- Food safety
- Food preparation knowledge
- Safe food handling
- Allergy awareness
- Restaurant experience
- Fine dining experience
- Cash register
- Order entry
- Casual dining experience
- Memory retention
- High volume dining
- Guest seating management
- Effective customer upselling
- Serving
- Food handling
- Supervising experience
- Communication skills
- Point of sale (POS) system operations
- Attention to detail
- Team collaboration
- Menu knowledge
- Wine service
- Problem solving
- Hospitality standards
Certification
- ServSafe
- Alcohol Server Certification
- ServSafe Food Handler Certificate
Personal Information
- Citizenship: U.S. citizen
- Work Permit: Authorized to work in the US for any employer
Timeline
Restaurant Server, In Room Dining Server
Beacon Grand Hotel
04.2024 - 04.2025
Server
Coterie Cathedral Hill
04.2024 - 12.2024
Server
Spago at Four Seasons Resort Maui
05.2023 - 04.2024
Server/Runner
25 Lusk Restaurant
01.2022 - 05.2023
Front Desk Agent
Proper Hotel
01.2020 - 12.2021
Back Waiter, Runner
Tosca
05.2018 - 04.2020
Server, Runner
Cotogna SF
10.2015 - 08.2016
Bachelors - Hospitality Business Management
Kharkiv National University
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