Summary
Overview
Work History
Skills
Timeline
Generic

Jack Marshall

Armadale,WA

Summary

Accomplished and energetic Manger with a solid history of achievement in retail. Motivated leader with strong organizational and prioritization abilities.

Overview

2026
2026
years of professional experience

Work History

Store Manager

Roleystone IGA (Raj Group)
2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Reported issues to higher management in detail.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning and expense tracking.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Negotiated with vendors to introduce new products that matched customer trends, keeping store's offerings fresh and appealing.

Store Manager

Rottnest Island General Stores (Brindle Group)
2022 - 2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managing between two store locations on Rottnest, Thomas Bay general store and Geordie Bay general store.
  • Managing customer online orders and deliveries amongst store staff.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Reported issues to higher management in detail.

Department Manager

Canning Bridge IGA (Brindle Group)
2020 - 2022
  • Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
  • Trained and guided team members to maintain high productivity and performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales by implementing effective merchandising strategies and optimized department layouts.

Department Manager

Myaree IGA (Brindle Group)
2019 - 2020
  • Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
  • Trained and guided team members to maintain high productivity and performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales by implementing effective merchandising strategies and optimized department layouts.

Department Manager

Midland IGA (Pham Group)
2018 - 2019
  • Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
  • Trained and guided team members to maintain high productivity and performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales by implementing effective merchandising strategies and optimized department layouts.

Department Manager

Thornlie IGA (Pham Group)
2014 - 2018
  • Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
  • Trained and guided team members to maintain high productivity and performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess stock.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales by implementing effective merchandising strategies and optimized department layouts.

Dispatch Assistant

Worldwide Printing
2013 - 2014
  • Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
  • Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
  • Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Skills

  • Customer Service
  • Problem-solving
  • Administration and Management
  • Customer relations
  • Recruitment and hiring
  • Management of Personnel
  • Time Management
  • Multitasking and organization
  • POS systems
  • Store merchandising

Timeline

Store Manager

Roleystone IGA (Raj Group)
2022 - Current

Store Manager

Rottnest Island General Stores (Brindle Group)
2022 - 2022

Department Manager

Canning Bridge IGA (Brindle Group)
2020 - 2022

Department Manager

Myaree IGA (Brindle Group)
2019 - 2020

Department Manager

Midland IGA (Pham Group)
2018 - 2019

Department Manager

Thornlie IGA (Pham Group)
2014 - 2018

Dispatch Assistant

Worldwide Printing
2013 - 2014

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Jack Marshall