Jack Marshall
Armadale,WA
Summary
Accomplished and energetic Manger with a solid history of achievement in retail. Motivated leader with strong organizational and prioritization abilities.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Roleystone IGA (Raj Group)
2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reported issues to higher management in detail.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning and expense tracking.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Negotiated with vendors to introduce new products that matched customer trends, keeping store's offerings fresh and appealing.
Store Manager
Rottnest Island General Stores (Brindle Group)
2022 - 2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managing between two store locations on Rottnest, Thomas Bay general store and Geordie Bay general store.
- Managing customer online orders and deliveries amongst store staff.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reported issues to higher management in detail.
Department Manager
Canning Bridge IGA (Brindle Group)
2020 - 2022
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Department Manager
Myaree IGA (Brindle Group)
2019 - 2020
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Department Manager
Midland IGA (Pham Group)
2018 - 2019
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Department Manager
Thornlie IGA (Pham Group)
2014 - 2018
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess stock.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Dispatch Assistant
Worldwide Printing
2013 - 2014
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Skills
- Customer Service
- Problem-solving
- Administration and Management
- Customer relations
- Recruitment and hiring
- Management of Personnel
- Time Management
- Multitasking and organization
- POS systems
- Store merchandising
Timeline
Store Manager
Roleystone IGA (Raj Group)
2022 - Current
Store Manager
Rottnest Island General Stores (Brindle Group)
2022 - 2022
Department Manager
Canning Bridge IGA (Brindle Group)
2020 - 2022
Department Manager
Myaree IGA (Brindle Group)
2019 - 2020
Department Manager
Midland IGA (Pham Group)
2018 - 2019
Department Manager
Thornlie IGA (Pham Group)
2014 - 2018
Dispatch Assistant
Worldwide Printing
2013 - 2014
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