Jack Marshall
Armadale,WA
Summary
Accomplished and energetic Manger with a solid history of achievement in retail. Motivated leader with strong organizational and prioritization abilities.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Roleystone IGA (Raj Group)
Roleystone, WA
2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reported issues to higher management in detail.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning and expense tracking.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Negotiated with vendors to introduce new products that matched customer trends, keeping store's offerings fresh and appealing.
Store Manager
Rottnest Island General Stores (Brindle Group)
Rottnest Island
2022 - 2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managing between two store locations on Rottnest, Thomas Bay general store and Geordie Bay general store.
- Managing customer online orders and deliveries amongst store staff.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reported issues to higher management in detail.
Department Manager
Canning Bridge IGA (Brindle Group)
Applecross, WA
2020 - 2022
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Department Manager
Myaree IGA (Brindle Group)
Myaree, WA
2019 - 2020
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Department Manager
Midland IGA (Pham Group)
Midland, WA
2018 - 2019
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Department Manager
Thornlie IGA (Pham Group)
Thornlie, WA
2014 - 2018
- Enhanced department appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep department clean, adequately stocked, and well-organized.
- Trained and guided team members to maintain high productivity and performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess stock.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized department layouts.
Dispatch Assistant
Worldwide Printing
Cannington, WA
2013 - 2014
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Skills
- Customer Service
- Problem-solving
- Administration and Management
- Customer relations
- Recruitment and hiring
- Management of Personnel
- Time Management
- Multitasking and organization
- POS systems
- Store merchandising
Timeline
Store Manager
Roleystone IGA (Raj Group)
2022 - Current
Store Manager
Rottnest Island General Stores (Brindle Group)
2022 - 2022
Department Manager
Canning Bridge IGA (Brindle Group)
2020 - 2022
Department Manager
Myaree IGA (Brindle Group)
2019 - 2020
Department Manager
Midland IGA (Pham Group)
2018 - 2019
Department Manager
Thornlie IGA (Pham Group)
2014 - 2018
Dispatch Assistant
Worldwide Printing
2013 - 2014