Jack Martin
Keysborough,Australia
Summary
Dynamic and dedicated professional with extensive experience in frontline and inbound customer service roles. Proven ability to deliver exceptional service in face-to-face interactions and over the phone. Adept at understanding products and services, supported by strong administrative skills and a commitment to success. Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales.
Overview
24
24
years of professional experience
Work History
Telemarketer
Apple marketing group
07.2019 - 09.2024
- Company Overview: Worked with some of Australia’s biggest charities like the salvos kids cancer project and beyond blue working with KPI and targets asking for single donations and monthly donations have over 4 years of experience working with customers over the phone and been able to meet the targets
- Worked with some of Australia’s biggest charities like the salvos kids cancer project and beyond blue working with KPI and targets asking for single donations and monthly donations have over 4 years of experience working with customers over the phone and been able to meet the targets
- Worked with some of Australia’s biggest charities like the salvos kids cancer project and beyond blue working with KPI and targets asking for single donations and monthly donations have over 4 years of experience working with customers over the phone and been able to meet the targets
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Informed current and prospective customers of promotions and new or upgraded products.
Advertising Assistant
Biggin and Scott Real Estate Agency
01.2011 - 01.2012
- Delivered brochures and handled administrative tasks related to property sales
- Navigated maps and learned new locations effectively
- Managed reception duties and adapted to daily changes in requirements
- Provided administrative support in the sales process
Administration Assistant (Contract)
Scanners R Us
01.2011 - 01.2012
- Performed quality checks and scanned/archived documents
- Followed set procedures and worked with various computer programs
- Completed Certificate II in Business Administration during this period
Shop Assistant / General Hand
Neighbourhood Food Store
01.2004 - 01.2006
- Operated cash registers and provided customer service
- Managed stock control and answered telephone inquiries
- Unloaded deliveries and handled video returns
Short Order Cook
Kentucky Fried Chicken
01.2001 - 01.2003
- Prepared food, operated kitchen equipment, and ensured compliance with food hygiene standards
- Maintained high standards of food preparation and kitchen cleanliness
Education
Certificate II - Business Administration
Ilearn Interact Training
01.2011
Secondary Education -
Moorabbin High
01.1998
Skills
- Customer Service
- Quick Learner
- Attention to Detail
- Problem-Solving
- Reliability
- Teamwork
- Desire to Succeed
- Inbound and outbound calls
- Customer Engagement
- Email and Telephone Etiquette
References
- Nathan Forgie, Property Manager, Biggin and Scott, 0447 880 041
- Kerion Nolan, IT Specialist, 0423 133 759
- Stuart Woodrich, Data Manager, Insurance Line, 0425 793 815
Timeline
Telemarketer
Apple marketing group
07.2019 - 09.2024
Advertising Assistant
Biggin and Scott Real Estate Agency
01.2011 - 01.2012
Administration Assistant (Contract)
Scanners R Us
01.2011 - 01.2012
Shop Assistant / General Hand
Neighbourhood Food Store
01.2004 - 01.2006
Short Order Cook
Kentucky Fried Chicken
01.2001 - 01.2003
Certificate II - Business Administration
Ilearn Interact Training
Secondary Education -
Moorabbin High
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