Summary
Overview
Work History
Education
Skills
References
Dungeons and Dragons
Timeline
Generic

Jack Maynard

Wynnum,QLD

Summary

I am an experienced customer service and sales agent with a background in hospitality. I have a Bachelor degree in multimedia and marketing. Across my work history I’ve always taken a customer first approach and have received complements for my interpersonal and customer service skills. I’ve always proven to be a reliable and dependable worker to my teammates and managers alike. I demonstrate initiative taking on extra roles and responsibilities and I’m always taking a proactive approach to my learning and development.

Overview

8
8
years of professional experience

Work History

Customer service and sales agent

SkyMesh
09.2022 - Current
  • Full time customer service and sales agent for SkyMesh, a large Australian internet provider that services rural areas with satellite or fixed wireless internet
  • In this role I’m responsible for customer enquiries, including billing, account information, internet plans and sales
  • I’ve taken on multiple projects including assisting the accounts team, our sister company BorderNet and our New Zealand branch Brdy
  • I also assist the credit management team by following up customers owing debts
  • I’ve been very successful in reducing this list i.e
  • I reduced the credit management queue from 400+ to zero over a 3 months, while also managing my customer service responsibilities
  • During my employment with SkyMesh, a large system upgrade was implemented
  • To assist staff with learning this new system, I developed a gap analysis of the job tasks
  • I also developed a customised dashboard in our new system to help other agents manage their workflow daily
  • When able I assist with training new accounts staff.

Events and Reservation Agent

Ghanem Group
11.2023 - 05.2024
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Function staff

Gambaro's
04.2022 - 08.2022
  • Work casually for the Gambaro’s group as floor staff for functions
  • This position requires me to work long hours often helping with setting up the event, serving drinks and food to guests, clearly communicate with a team of staff and then help clean up the function room for the next event.

Floor Staff

Blackbird
08.2020 - 08.2021
  • I worked Friday and Saturday nights at Blackbird bar and grill in the Brisbane CBD area
  • The role involved collecting glasses, cleaning tables and helping with the nightly close-down in the early hours of the morning to ensure the establishment was ready to reopen the next day
  • I was popular with patrons because I provide excellent service.

Volunteer as Cook Assistant/delivery driver

Meals on Wheels
05.2020 - 11.2020
  • As a volunteer I assisted with meal preparation in an industrial kitchen and delivered meals to elderly customers at their homes
  • The volunteer work included a helping role involved working to tight deadlines, money handling and driving to deliver meals to customers
  • I followed instructions, organised my delivery schedule as required to meet customer needs among other tasks
  • I used my strong interpersonal skills to interact with clients.

Property claims specialist

Suncorp
11.2019 - 01.2020
  • Short-term contract working as a claims specialist in a call centre
  • Assisted customers to lodge home and contents claims over the phone
  • This included customers affected by bushfires and storms during the 2019 bushfire season
  • The role involved dealing with stressed customers, interpreting and conveying complex insurance terms and claims information, completing online forms and following strict insurance procedures and requirements.

Marketing Intern

RSPCA
11.2016 - 11.2017
  • As an intern, I assisted the RSPCA marketing team and was responsible for helping develop marketing materials for the RSPCA
  • Experience in managing time-consuming and detail-critical work in order to ensure accuracy and task completion within the expected timeframes
  • Utilised a variety of software such as Adobe Illustrator, Indesign and Photoshop
  • Project work included producing a digital map of their main Brisbane facility.

Education

Partial completion diploma - Web Development

Brisbane TAFE

Bachelor of Multimedia - Marketing

Griffith University
07.2019

Skills

  • Customer focused approach as applied within a fast-paced call centre environment
  • Experienced in objection and complaint handling
  • Assisted with induction of new staff
  • Manage 7 inbound call queues across sales and customer service
  • Sales experience with new and existing customers
  • Able to work in team environments as well as independently to manage personal workload
  • Excellent conflict management and de-escalation skills
  • Takes initiative and proactive approach towards learning and development
  • Always reliable and punctual
  • Strong interpersonal skills and ability to build rapport quickly
  • Understanding of web development systems for both front and backend software
  • Client Relations
  • Customer Assistance
  • Sales Training
  • Technical Support
  • Objection handling

References

  • Tom Martin, Floor manager, Formerly at blackbird bar and grill, 0451970824, Twmartin21@gmail.com
  • Sam Stott, Gatekeeper, SkyMesh, 0426647565, samstott4@hotmail.com
  • Alicia Head reservation and events coordinator, Ghanem Group, 0430242734 , alicia@ghanemgroup.com.au

Dungeons and Dragons

I play fornightly to monthly regular games of dungeons and dragons with a close group of friends, practicing communication and story telling skills in a collaborative group that works together to solve narrative problems I present as a DM, I've been doing this on going for 7 years. 

Timeline

Events and Reservation Agent

Ghanem Group
11.2023 - 05.2024

Customer service and sales agent

SkyMesh
09.2022 - Current

Function staff

Gambaro's
04.2022 - 08.2022

Floor Staff

Blackbird
08.2020 - 08.2021

Volunteer as Cook Assistant/delivery driver

Meals on Wheels
05.2020 - 11.2020

Property claims specialist

Suncorp
11.2019 - 01.2020

Marketing Intern

RSPCA
11.2016 - 11.2017

Partial completion diploma - Web Development

Brisbane TAFE

Bachelor of Multimedia - Marketing

Griffith University

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Jack Maynard