Summary
Work History
Education
Skills
Languages
Timeline
Generic
Jack McShane

Jack McShane

Townsville

Summary

Experienced professional in the food and beverage industry, delivering high-quality service and creating positive customer experiences. Dedicated to collaborative teamwork and achieving reliable results under pressure. Possessing extensive product knowledge and exceptional customer interaction skills. Committed to following health and safety guidelines for proper food handling. Proactive in supporting team members and addressing issues for seamless operational flow.

Work History

Coffee Shop Front of House

Swifdoh's Pizza & Coffee
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Provided table service effectively while taking customer orders and managing bills.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Managed cash register transactions accurately, maintaining accountability for financial transactions during shifts.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Pizza Chef

Swifdoh's Pizza & Coffee
  • Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
  • Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
  • Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
  • Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
  • Collaborated with team members to improve workflow efficiency and overall kitchen performance.

Bartender

The Parish Bar
  • Maintained bar stocks, replenishing daily as necessary.
  • Greeted customers by name, remembering drinks selections to provide attentive, personalised service.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

Education

Bachelor of Education -

St Mary's University College

A-levels -

Christian Brother's School

Skills

  • Effective communicator
  • Food preparation
  • Order taking
  • Maintaining cleanliness
  • Excellent leadership and teamwork
  • Organisation and Time Management
  • Dependable and Responsible
  • Flexible and Adaptable
  • Reporting and documentation
  • Outstanding social skills
  • Fast learner and self-motivated
  • Excellent customer service

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Timeline

A-levels -

Christian Brother's School

Coffee Shop Front of House

Swifdoh's Pizza & Coffee

Pizza Chef

Swifdoh's Pizza & Coffee

Bartender

The Parish Bar

Bachelor of Education -

St Mary's University College
Jack McShane