Jack Morton
Melbourne,VIC
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stoke Furniture
12.2021 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Food and Beverage Attendant
The Atlantic Group
12.2021 - 05.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Established rapport with customers by providing friendly and attentive service.
Education
Bachelor of Business And Marketing - Economics
Monash University
Melbourne, VIC11.2025
High School Diploma -
Trinity Grammar School
Kew, VIC11.2021
Skills
- Product Knowledge
- Complaint resolution
- Customer Relationship Management (CRM)
- Staff Leadership
- Inventory Management
- Logistics Coordination
- Data Entry
- Equipment Operation
- Customer Service
- Vendor Relationship Management
Certification
- Licensed to Perform High Risk Work - LO: Order-picking forklift truck.
- Responsible Service of Alcohol (RSA).
Hobbies
My hobbies include:
- Travel
- Golf
- Playing and watching footy (AFL)
- Socializing with friends
- Gym and running
- Skiing (both water and snow)
Timeline
Customer Service Representative
Stoke Furniture
12.2021 - Current
Food and Beverage Attendant
The Atlantic Group
12.2021 - 05.2023
Bachelor of Business And Marketing - Economics
Monash University
High School Diploma -
Trinity Grammar School
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